Service Desk Officer

2 weeks ago

Bendigo, Victoria, Australia Bendigo Health Full time

Location: North West Region | Bendigo

Job type: Not provided

Organisation: Bendigo Health

**Salary**: Salary not specified

Occupation: IT and Telecommunications

Reference: 12382

**Work in an environment that offers**:

- A dynamic and growing health service that embraces new technologies
- An opportunity to work with a leading regional health service
- A professional and enjoyable working environment

**The Position**

Position Title: Service Desk Officer
Classification: HS1
Salary per hour (exc. super): $29.58
Hours per fortnight: 76
Employment Status: Full-time ongoing (multiple positions available)
Other requirements: COVID-19 Vaccination

**About the Role**

Reporting to the Support Services Manager, the Service Desk Officer will be the initial point of contact for all IT related support requests, providing first contact triage, diagnosis and resolution.

Key Responsibilities include:

- Undertake a full range of Service Desk activities for the IT Services Department
- Undertake administration and ownership of Incidents & Service Requests
- Communicate with all stakeholders, including providing regular updates regarding incidents and service requests
- Assist with documentation of solutions, policies and procedures and other projects as required

**Bendigo Health**

Our 700 bed state of the art hospital was built in 2017. We are a leader in regional health care, combining outstanding services with a strong education, training and personal development culture. We have all of the latest technologies allowing our 5000 staff to deliver _Excellent Care to Every Person, Every Time._ Remuneration is in accordance with Victorian Public Health Enterprise Agreements and generous salary packaging arrangements are offered to all staff. Bendigo Health offer:

- Flexible Working Arrangements
- Salary Packaging
- Financial relocation support available for eligible applicants
- Reimbursements for the cost of obtaining any required pre-employment checks (Police Check, WWCC and/or NDIS Worker Screening Check)
- Staff health and wellbeing programs
- Access to recommended immunisations
- Smoke free environment

If successful for a position at Bendigo Health you must provide evidence of your full immunisation record as part of the on boarding process.

**The Team**

Information Technology Services is responsible for the maintenance and development of Bendigo Health's local and wide area network, all personal computers and peripherals, support of all software from operating systems to the central patient management system. The team provides a full range of support activities including Service Desk support, hardware and software administration.

**Bendigo Region**

Bendigo is one of Victoria's fastest growing regional cities making it a great city to live and work in. Bendigo provides services for the region's population of over 300,000 and so the city offers excellent schools, shopping and cultural precincts, sporting facilities and various tertiary facilities. We can offer generous flexible working arrangements - giving you more time to enjoy the fantastic restaurants, beautiful parks, walking trails and wineries within our region.

**Diversity and Inclusion**

Bendigo Health is an Equal Opportunity Employer. We embrace diversity and social inclusion and encourage people from a diverse cultural background, people with disabilities and or Aboriginal or Torres Strait Islander people to apply.

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