Marketing Cloud Coordinator

2 days ago


Melbourne, Victoria, Australia Victorian Chamber of Commerce and Industry Full time

About Us

The Victorian Chamber of Commerce and Industry is a leading business organisation in Victoria, with over 85,000 members and clients. We are a trusted expert in HR and workplace relations, training, international trade, workplace health, safety and wellbeing, and policy development.

About the Role

We are seeking a proactive and motivated Marketing Cloud Coordinator to join our team of marketing and design professionals. Reporting to the General Manager Marketing, this role is responsible for the build and execution of member and customer communications through Salesforce Marketing Cloud.

Key Responsibilities:

• Planning, building and deploying email campaigns using Salesforce Marketing Cloud

• Maximise the campaign management features in Salesforce Marketing Cloud

• Analyse member and customer behaviour and adjust and target campaigns accordingly to drive continuous improvement

• Perform ongoing tracking, analysis and reporting of email activity and conversion goals

• Troubleshoot technical issues that relate to data sources, list segmentation and other aspects of email and SMS execution.

• Establish solid working relationships with internal and external stakeholders and manage the proof and approval process of EDM campaigns with relevant stakeholders.

About You

To be successful in this role, you will have:

• A degree in marketing, business or related discipline

• Minimum 2 years' experience in a similar role would be highly regarded

• Experience in Salesforce Marketing Cloud or equivalent platform

• Basic HTML knowledge and ability to perform HTML and CSS editing

• A strong self-starter and problem solver, able to work autonomously and in a team environment

• Strong written and verbal communication skills with excellent attention to detail

• Ability to manage tight deadlines in a fast-paced environment

• Willingness to continually learn, develop and apply knowledge

What We Offer

Be part of a dynamic and forward-thinking organisation that drives economic change and prosperity. A competitive salary along with a range of employee benefits will be offered to the successful candidate.


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