Customer Service Delivery Manager

3 days ago


Darwin city centre, Northern Territory, Australia O'Brien Glass Industries Limited Full time

O'Brien Glass Industries Limited is committed to delivering exceptional customer experiences. As a key member of our team, you will play a pivotal role in shaping the future of our Darwin AutoGlass Service Centre.

About the Role

We are seeking a highly motivated and enthusiastic Customer Service Delivery Manager to lead our customer service team. The successful candidate will be responsible for delivering first-class service to our new and existing customers, ensuring their needs are met and exceeded.

Key Responsibilities:
  • Lead customer service and support the day-to-day running of the Service Centre.
  • Provide excellent communication and people skills to ensure a positive customer experience.
  • Keep customers informed of delivery timelines and progress.
  • Undertake repair inspections and convert repairs to sales opportunities where applicable.
  • Raise job authorities and invoices using our Service Centre computer system.
About You

We are looking for someone with a true passion for delivering customer service excellence, motor vehicle industry experience, and leadership skills. Ideally, you will have experience managing teams in a busy environment and possess outstanding verbal and written communication skills.

In addition, we require someone with strong IT skills, particularly in MS Office, and the ability to work in a complex and changing environment. If you are a natural communicator, a leader who can inspire and motivate others, and have a commitment to delivering exceptional results, we want to hear from you

The Perks

O'Brien Glass Industries Limited offers a range of benefits, including ongoing incentive programs, learning and development opportunities, and a supportive team environment. We provide uniforms and offer a competitive salary package.

Our estimated salary for this role is $60,000 - $80,000 per annum, depending on your level of experience and qualifications. We strive to create a workplace where you can be yourself, achieve great things, and feel inspired. A workplace where you can be your best you.



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