Customer Service Team Lead

1 day ago

Darwin city centre, Northern Territory, Australia Cleanaway Full time
Job Summary

We are seeking a Customer Service Team Lead to mentor, coach and manage our customer-focused team in Darwin, Australia.

About the Role

This is an exciting opportunity to drive market-leading delivery of service and achieve company Key Performance Indicators (KPIs) as a high growth, ASX listed organisation.

The ideal candidate will bring experience in managing and supervising customer service/administrative teams and personnel, as well as coaching and mentoring their team through change.

Key Responsibilities
  • Ensure consistent execution of administration processes including procurement, asset management, sales orders, customer invoicing, credits and all associated month-end processing and reconciliation.
  • Highlight risks, opportunities, and alternatives to resolve or enhance service performance.
  • Manage and maintain accurate data records.
  • Drive continuous improvement in the utilisation and productivity of administration and customer service processes.
  • Reporting and analysis of month end profit and loss activity and site performance highlighting cost and revenue trends.
  • Hands-on team, site and operational support where required.
Requirements
  • Excellent written and verbal communication skills.
  • Demonstrated ability to manage end-of-month administration processes.
  • Proven track record of process simplification & standardisation.
  • Tertiary qualifications in business administration or equivalent experience.
  • Familiarity with contact centre technologies and customer relationship management platforms and reporting is beneficial.
Benefits
  • A competitive salary package of $110,000 - $130,000 per annum, dependent on experience.
  • Flexible working arrangements.
  • Career opportunities in a high growth, Australian business.
  • Supportive and safe work environment.
  • Paid parental leave.
  • Great company benefits: Employee share program, company discounts, salary packaging, flu vaccinations, EAP, discounts on private health insurance and more.
About Cleanaway

Cleanaway is a leading waste management company in Australia, committed to making a sustainable future possible. We transform waste into resources and renewable energy, and we're passionate about improving employment outcomes for Aboriginal and Torres Strait Islander peoples and people from diverse backgrounds.

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