Customer Operations Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeLeader Full time $100,000 - $120,000

As a seasoned customer operations leader, you'll oversee a dynamic team dedicated to delivering exceptional experiences. This role involves hands-on coaching, resolving complex issues, and continuously improving support processes.

This is an opportunity for a seasoned professional who thrives in fast-paced environments and drives results. You'll serve as the key link between clients, leadership, and day-to-day operations, setting the tone for service excellence. Your team will provide top-notch support across multiple client accounts.

Key Responsibilities:

  • Lead and develop a high-performing support team.
  • Define and monitor KPIs, service levels, and team performance to ensure expectations are met.
  • Resolve escalations and high-impact issues leveraging your knowledge of clients, systems, and workflows.
  • Collaborate with leadership and cross-functional teams to improve onboarding, retention, and employee engagement.
  • Develop standard operating procedures (SOPs) that drive consistency and scale.
  • Act as a trusted partner to our clients, helping them grow through responsive support and smart operational strategy.

What We're Looking For:

  • 3+ years of experience in customer operations or support leadership.
  • 2+ years of management experience, especially with offshore and remote teams.
  • Strong understanding of KPIs, metrics, and process improvement.
  • Exceptional communication and coaching skills, with a talent for building trust and leading with empathy.
  • Comfort working directly with clients and senior stakeholders.

Why This Role?

This is an opportunity to lead with purpose, grow your skills, and make a meaningful impact in the industry. If you're a motivated professional looking to take on new challenges, we'd love to hear from you.

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