Operations Leader

2 weeks ago

Brisbane, Queensland, Australia beBeeOperational Full time $115,000 - $145,000

Key Responsibilities:

  • Provide professional operational leadership, coaching, guidance and management of the contact centre to support delivery of customer service.
  • Ensure development and skills programs are in place for staff to achieve agreed performance management and service levels.
  • Promote and ensure compliance with relevant Human Resource Management legislation and practices, including equity, occupational health and safety requirements, awards and governance standards.
  • Develop, implement and manage operational policies, practices, procedures and performance measurement systems which support best practice and promote customer satisfaction.
  • Manage strong relationships and partnerships with internal and external stakeholders and clients, ensuring products and services meet service standards.

This role requires a highly skilled and experienced operations leader who can lead and motivate a team to deliver exceptional results. The successful candidate will have a proven track record of driving business growth, managing resources and leading change initiatives.

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