Customer Support Specialist

1 month ago

Melbourne, Victoria, Australia Latitude Full time
About the Role

This is an exciting opportunity to join a highly motivated team at Latitude, renowned for delivering exceptional support to customers and improving their financial health. The team fosters a positive environment, values, and recognizes the efforts and commitment of its members.

Key Responsibilities
  • Provide high-quality customer service with empathy, especially in stressful situations.
  • Guide customers through the hardship assistance process, offering education and support.
  • Assess and complete hardship applications, ensuring compliance with policy, procedure, and legislative guidelines.
  • Determine the best tools to help customers rehabilitate their accounts and discuss the benefits with them.
  • Strive to remove customer pain points and obstacles, delivering outstanding customer service.
About You

This role requires resilience, the ability to think outside the box, and strong negotiation skills. You should be able to connect with customers, appreciate their individual situations, and make tough decisions when necessary.

Ideal Candidate
  • Proven ability to provide excellent service and support in a Collections environment.
  • Demonstrated experience in delivering quality customer engagement frameworks within the financial services industry.
  • Excellent communication skills, with the ability to articulate complex information.
  • Strong understanding of compliance requirements, financial industry principles, and regulations.
What We Offer

At Latitude, we value our employees and offer a range of benefits, including education support, a Better Giving program, and flexible work arrangements. We prioritize a safe, healthy, engaging, and productive working environment for all employees and workers.

We're a platform that helps people shop and live better, living and breathing our values: Act Right, Show Care, Be Curious. Successful applicants will be required to complete a background check prior to commencement of employment. Only open to Australian or New Zealand Permanent Residents or Citizens.

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