
Senior Client Solutions Specialist
20 hours ago
eFulfillment Management is a leading provider of integrated supply chain solutions. Our team of experts delivers exceptional logistics experiences through our cutting-edge services.
We are seeking an experienced Account Manager to join our Service Delivery Team in Perth. The ideal candidate will be solution-focused, curious, and analytical with excellent prioritization and organizational skills.
- Determine customer needs to deliver customer-centric outcomes.
- Maintain strong relationships at multiple stakeholder levels internally and externally.
- Collaborate closely with customers to ensure project goals & timelines are met, service levels are maintained, and annual NPS scores are achieved.
- Lead solution and contract negotiations with assigned customers to facilitate portfolio goals and maintain customer retention.
- Develop and manage key account plans and continuous improvement initiatives aligned with corporate objectives.
- Lead the development of reports and conduct on-site client visits weekly, monthly, and quarterly to focus on tactical and strategic KPIs.
We are looking for:
- Previous experience in an Account Manager role within Supply Chain, Logistics Management, or similar service industries.
- Excellent communication skills, both written and verbal.
- A proactive approach to supporting customers at all levels.
- A data-driven mindset with strong commercial acumen and strategic thinking, including proficiency in MS Excel.
eFulfillment Management offers:
- Competitive remuneration with uncapped earning potential.
- Ongoing professional development and career growth opportunities.
- A dynamic, empowering culture that encourages continuous improvement.
- Opportunity to work with industry leaders and a diverse customer base.
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