Senior Consultant, Knowledge Management Expert

1 week ago


Richmond, Australia Australia Post Full time
About the Opportunity

Australia Post is embarking on a transformative journey to develop a process excellence infrastructure that will enhance our ability to delight customers and improve team members' experience.

We are seeking a Senior Consultant, Knowledge Management to join our team and contribute to the establishment of a Centre of Excellence. This role will ensure consistent methodologies, tools, processes, and overall capabilities across the enterprise, governed centrally and implemented within each business area.

The successful candidate will be accountable for the development and maintenance of an enterprise knowledge management framework and standard that fits for purpose, while ensuring alignment with enterprise process governance and architecture model.

Key responsibilities include:

  • Developing and maintaining the knowledge management framework to enable active process management and effective ownership
  • Designing, facilitating training, and providing coaching to uplift capabilities in authoring standard and best practices
  • Supporting the COE and Business Unit Process Excellence team in implementing knowledge management governance and framework
  • Supporting process owners to adopt process ownership and active process management principles

About You

We are looking for a highly experienced professional with a minimum of 5 years' experience in the knowledge management field, preferably within manufacturing and supply chain. The ideal candidate will have a strong understanding of the complex competitive logistics/supply chain environment and what effective knowledge management can enable.

Key qualifications include:

  • Extensive experience in the application of knowledge management principles and tools within an operational and/or logistics environment
  • Proven experience in partnering with cross-functional teams to embrace change and develop and adopt knowledge management methodology, framework, and tools that fit for purpose

What We Offer

Australia Post is committed to providing a unique transformation project that will mean you get to help shape the future of our organization. You will have the opportunity to lead cross-functional projects and add real value to the business, working with some of the sharpest minds in the freight and logistics industry.

We are an inclusive workplace for people from all walks of life and are proud to be an organization that reflects the diverse communities we operate in. We encourage applications from people of all ages, genders, and backgrounds, including Aboriginal and Torres Strait Islander peoples, people with disability, LGBTQIA+, and refugees.



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