Injury Management Advisor

3 weeks ago

Newcastle, New South Wales, Australia Suncorp Group Full time
Overview

Injury Management Advisor role at Suncorp Group. The position provides clinical and injury management technical expertise to assess personal injury claims for reasonable and appropriate / necessary treatment and rehabilitation requirements, and to enable claims management objectives across the division. The role also involves coaching and mentoring to build injury management capabilities and support proactive claims management for sustainable return-to-work outcomes.

Responsibilities
  • Review claim files and provide subject matter expertise to claims handlers, including interpreting medical reports and determining rehabilitation and treatment requirements.
  • Prepare professional written and verbal advice on reasonable and appropriate / necessary treatment and rehabilitation services and recommendations for future management.
  • Provide consistent injury management expertise to ensure ongoing quality decisions and input into claims strategy.
  • Actively share knowledge, advise, and coach others to develop injury management capabilities and create a high-performing team environment.
  • Support the team leader to identify development opportunities and trends to improve individual and team performance and claim outcomes.
What You Will Bring (Qualifications)
  • Degree in Allied Health related discipline is mandatory.
  • Minimum 2 years clinical experience (including nursing).
  • Customer service experience.
  • Minimum 2 years Workers Compensation - Desired.
  • Minimum 2 years Occupational Rehabilitation experience - Desired.
  • Ability to identify developmental needs of team members and recommend training activities to achieve positive outcomes.
Culture

Working as part of the Suncorp Group you will have access to an unparalleled range of opportunities across insurance and corporate services. We promote a high-performance culture where people are rewarded for effort and dedication. We recognise and value commitment and encourage a healthy balance between career and personal time. Suncorp has been awarded Employer of Choice for Gender Equality (EOCGE) by the Workplace Gender Equality Agency (WGEA) for seven years in a row.

We are committed to diversity, accessibility, and inclusion, offering flexible work, career development, internal mobility, and building connected relationships with our team and customers. For information or to request support or adjustments to participate equitably in our recruitment process or workplace, contact Annette Frasca at annette_frasca@suncorp.com.au for a confidential conversation.

Contact

For related inquiries, refer to the provided contact above.


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