Customer Experience Lead

1 week ago


Perth, Western Australia Good Life Health Clubs Full time

About Goodlife Health Clubs

We are Australia's premier, privately-owned fitness organisation, operating 97 premium clubs across Queensland, Victoria, South Australia, and Western Australia.

Our mission is simple: Move people to achieve great things.

The Role of a Member Support Consultant

Member Support Consultants (MSCs) play an essential role in building and maintaining a thriving Goodlife Health Club membership base. They are the first point of contact for prospective members and inspire them to begin their wellness journey with us.

The MSC is responsible for helping thousands of people become faster, fitter, stronger, and happier versions of themselves. Their role is highly varied, with two clear goals: achieving membership growth goals through proactive sales activities and retaining existing members through exceptional customer service.

Responsibilities
  1. Proactively contribute to club sales budget by utilizing sales promotions and referral campaigns.
  2. Generate and convert high-quality sales leads through community outreach, referrals, and identifying new business opportunities.
  3. Achieve the required number of lead contacts via telephone to maximize sales opportunities.
  4. Provide sales presentations and tours to prospective members.
  5. Create positive and personalized interactions to deliver great member journeys.
  6. Ensure successful outcomes to inquiries.
  7. Open and close the club as per the club roster.
  8. Be actively involved in member retention programs, inspiring members to continue their fitness journey.
  9. Maintain regular service calls to new and existing members, recommending club-based products that enhance their experience.
What We Offer
  • An estimated salary of $30.13 per hour (inclusive of casual loading).
  • Commission on sales performance.
  • A complimentary all-access Goodlife membership.
  • Career opportunities within Fitness and Lifestyle Group, Asia Pacific's largest diversified fitness group, allowing you to develop your career across brands, locations, and disciplines.
About Us

Fitness and Lifestyle Group (FLG) is the leading fitness, health, and wellness group in the Asia-Pacific region, headquartered in Australia. Our mission is to make a meaningful, positive impact on people's lives through innovative and diverse health and wellness offerings.



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