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Reservations Manager

2 months ago

Sydney, New South Wales, Australia SOFITEL Full time
{"Job Title": "Reservations Manager", "Job Description": "

Sofitel Sydney Wentworth is seeking a talented Reservations Manager to lead the Hotel Reservations team. As a key member of our team, you will be responsible for providing efficient, friendly, and professional service to all guests.

Key Responsibilities:

  • Lead the Hotel Reservations team and ensure seamless guest experiences.
  • Provide exceptional customer service and resolve guest complaints in a timely and professional manner.
  • Monitor and maintain accurate records of guest reservations, including room assignments and special requests.
  • Collaborate with other departments to ensure guest requirements are met and exceeded.
  • Stay up-to-date with hotel policies, procedures, and systems to ensure efficient and effective operations.

Requirements:

  • Proven experience in a similar role, preferably in a luxury hotel environment.
  • Excellent communication and interpersonal skills.
  • Ability to work in a fast-paced environment and prioritize tasks effectively.
  • Strong problem-solving and analytical skills.
  • Proficiency in hotel management systems and software.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Access to exclusive employee benefits and discounts.

"}, "lang_code": "en-US"}