Executive Client Relationship Manager

4 weeks ago


Melbourne, Victoria, Australia OCS Group Full time

We are seeking an Executive Client Relationship Manager to join our team in Melbourne, Australia.

About the Role

This is a permanent, full-time position that requires you to work closely with clients to deliver exceptional customer service and drive business growth. You will be responsible for identifying new opportunities, developing strategic plans, and leading a team of operational managers to ensure profitable, efficient, and safe operations.

Key Responsibilities
  • Client Relationship Management: Proactively build relationships with key stakeholders, peers, and colleagues to identify new opportunities and improve existing services.
  • Strategic Planning: Develop and execute operational strategies to introduce policies and procedures when required, ensuring quality service delivery and maximizing opportunities for profitability.
  • Team Leadership: Manage a highly motivated and appropriately trained team of operational managers to achieve strategic objectives.
  • Contract Performance: Ensure contract performance meets or exceeds contractual obligations, with a focus on retaining existing business and achieving relevant growth targets.
About You

To succeed in this role, you will need extensive experience within the Facilities Services sector, including knowledge of the latest industry developments and innovations. You should hold relevant industry qualifications and memberships, as well as excellent communication and relationship-building skills.

You will have a proven record of managing, motivating, developing, and retaining a dispersed workforce both directly and through others. Your ability to work across multiple service streams and develop new service offerings will be essential in driving business growth.

This is an excellent opportunity to join a market-leading team and contribute to delivering our future success. The estimated salary for this position is AU$100,000 - AU$120,000 per annum, depending on experience.


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