Senior Event Coordinator

6 hours ago

Brisbane, Queensland, Australia beBeeEvent Full time $76,515 - $78,000
Job Title: Senior Event Coordinator

This is a pivotal leadership role designed for an experienced manager who thrives in a technical environment.

  • Oversee the entire customer journey from initial inquiry to post-sales support ensuring every interaction reinforces expertise and excellence.
  • Lead a team dedicated to providing exceptional service to a knowledgeable clientele requiring a blend of people leadership process improvement and deep understanding of customer needs in a technical industry.
Key Responsibilities:
  • Team Leadership & Development:
    • Lead mentor and motivate a team of customer service specialists fostering a culture of high performance continuous improvement and knowledge sharing.
    • Manage the full employee lifecycle including recruitment onboarding training performance reviews and professional development plans.
  • Customer Service Strategy & Process Improvement:
    • Develop implement and regularly review customer service policies programs and procedures to enhance the entire customer experience and ensure alignment with company goals.
    • Analyze key performance metrics to drive operational efficiency within the customer service centre implementing solutions to improve call handling times first-contact resolution and overall service quality.
  • Technical Customer Relations & After-Sales Support:
    • Plan and implement robust after-sales service initiatives to proactively follow up on customer satisfaction ensure the performance of supplied parts and gather vital feedback.
    • Act as a key point of contact for escalated customer issues utilizing problem-solving skills and technical understanding to achieve satisfactory resolutions and maintain strong relationships.
Required Skills & Qualifications:
  • A minimum of 1+ years of experience in a customer service management or team leadership role preferably within the automotive trade or a related technical industry.
  • Proven Bachelor Degree or Equivalent.
  • Proven experience in developing and implementing customer service procedures SLAs and performance metrics.
  • Demonstrated ability to lead develop and inspire a team in a fast-paced environment with a strong focus on coaching and mentorship.
  • Exceptional communication and interpersonal skills with the ability to build rapport with a trade-savvy clientele and liaise effectively with internal technical staff.
  • Proactive problem-solving mindset with a strong focus on continuous improvement and customer satisfaction.
  • Solid administrative skills and proficiency with CRM systems and standard office software.
Preferred Qualifications:
  • Proven track record of success in customer service roles.
  • Experience working with CRM systems and standard office software.
  • Strong analytical and problem-solving skills.
  • Ability to work in a fast-paced environment.
  • Excellent communication and interpersonal skills.

As a senior event coordinator, you will have the opportunity to work with a knowledgeable clientele requiring a blend of people leadership process improvement and deep understanding of customer needs in a technical industry. You will oversee the entire customer journey from initial inquiry to post-sales support ensuring every interaction reinforces expertise and excellence.

The ideal candidate will have a proven track record of success in customer service roles and experience working with CRM systems and standard office software. They will also possess strong analytical and problem-solving skills and the ability to work in a fast-paced environment.

If you are a motivated and detail-oriented individual with excellent communication and interpersonal skills, we encourage you to apply for this exciting opportunity.

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