Key Retail Product Oversight Role

2 weeks ago

Sydney, New South Wales, Australia beBeeGovernance Full time $70,000 - $100,000
Job Summary

A Product Governance Analyst will review, analyse and interpret customer outcome data to assess each retail product's design and distribution conditions, ensuring alignment with regulatory obligations.

Your Key Responsibilities
  • Collect and validate customer outcome data – source customer outcome data, regulatory, customer advocacy and competitor environment themes.
  • Analyse and interpret data – Assess whether product outcomes demonstrate value and confirm that products are being sold to the intended customer segments.
  • Identify solution-based outcomes – Propose recommendations with tangible actions to improve customer outcomes, including categorisation of urgency.
  • Write report and deliver – Prepare and deliver comprehensive customer outcomes reports to responsible Product Managers.
  • Track and monitor – Follow up on post-review actions and recommendations, ensuring visibility through Product Governance Dashboards.
About You

To succeed in this role, you'll have:

  • Ability to act as a strong advocate for customers, with conviction to stand behind insights and recommendations that support good customer outcomes.
  • A strong sense of curiosity to analyse and interpret data (quantitative and qualitative)
  • Understanding of Design and Distribution obligations
  • Knowledge of financial retail product lifecycles, design, distribution strategies and monitoring of effectiveness
  • Ability to critically assess translate data into actionable recommendations
  • Clear written and verbal communication skills to present findings to key stakeholders.
About Us

We operate in an international insurer sector asking the right questions to enable a more resilient future. We help those around us build strength and embrace change to their advantage. Our people work together to provide resilience for customers, our environment, economies and communities.

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