Senior Airline IT Specialist

3 weeks ago


Saint Leonards, Victoria, Australia BCS Technology Full time

Job Title: Senior Airline IT Specialist

About the Role:

We are seeking a highly skilled Senior Airline IT Specialist to join our team at BCS Technology. As a key member of our technical support team, you will be responsible for providing expert-level technical support to our airline clients.

Key Responsibilities:

  • Provide technical support for airline clients on a range of systems including Navitaire New Skies, GDS/Codeshare/Interline/API, and Payment gateways/portals.
  • Develop and maintain strong relationships with clients to understand their technical requirements and provide tailored support solutions.
  • Work closely with internal teams to identify and resolve technical issues, and implement process improvements.
  • Stay up-to-date with industry developments and technologies, and provide guidance and training to junior team members.
  • Contribute to the development and implementation of IT service management frameworks and methodologies.

Requirements:

  • Proven experience in providing technical support for airlines or similar industries.
  • Excellent analytical and problem-solving skills, with attention to detail.
  • Strong understanding of software development concepts and databases (SQLs).
  • Experience with project work and process analysis.
  • Excellent communication skills, both written and verbal.
  • Demonstrated ability to work under pressure.


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