Senior Application Support Specialist
7 days ago
Job Description
- Role Overview: As a Senior Application Support Specialist at BCS Technology, you will lead the Application Support Team, providing leadership, coordination, and mentoring to ensure excellent service delivery.
- Key Responsibilities:
- Prioritize and complete incidents and activities to meet required service levels.
- Contribute to a culture that values collaboration, technical excellence, and ongoing staff learning and development.
- Support the development of a strong OH&S culture.
- Assist senior ICT stakeholders with coordinating resources to manage major incidents, problems, changes, releases, and escalations.
- Develop an excellent working relationship with broader IT Operations and key business stakeholders to ensure alignment of operational support activities.
- Promote, maintain, and monitor change control processes and compliance.
- E nsure knowledge management systems and documentation are kept up to date.
- Build business process knowledge and ensure applications are maintained in line with business processes.
- Monitor and maintain system backups. Document and review backup schedules and provide recommendations for future growth.
- Constructively and positively participate in the development and implementation of system improvement projects.
- Regularly monitor system performance, capacity, and security. Identify areas for improvement and report results to customers and management.
- Investigate identified security breaches in accordance with established procedures and recommend required actions.
- Ensure appropriate action is taken to anticipate, investigate, and resolve problems in systems and services.
- Requirements:
- Problem-solving skills in applications administration, development, and maintenance in a commercial computing environment, at Application Platform Administration/Developer level.
- Ability to meet deadlines, commitments, and handle competing demands without compromising standards of service and quality.
- Knowledge of BPMN practices and frameworks.
- Experience with Database System Administration.
- AWS cloud technologies (CI/CD pipelines and Lambda).
- Development practices and languages ITIL Practices.
Estimated Salary: $120,000 - $150,000 per annum, depending on experience and qualifications. We offer a comprehensive benefits package, including health insurance, retirement plan, and paid time off.
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