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Network Infrastructure Manager
3 weeks ago
Network Operations Centre (NOC) Manager Role
The Network Operations Centre (NOC) Manager is a key role in the organisation, responsible for overseeing the day-to-day coordination, management, monitoring, and performance of the NOC. This includes owning the overall direction and leadership of the NOC operations activities, providing expertise, advice, and guidance within the network operations function, and ensuring the effective completion of proactive and reactive operational tasks and routines.
Key Responsibilities:
- Oversee, operate, and configure the global network and support systems to ensure seamless operation.
- Ensure continual process improvement within the NOC through automation, continuous improvement practices, and routine administration tasks.
- Manage and provide hands-on technical support related to the overall health and maintenance of multiple environments.
- Manage the resolution of Incidents across supported services, prioritising communication, review, and escalation.
- Perform tier-2 and 3 escalation support as the point of contact for all inquiries from Senior Leadership and other Managers.
- Real-time crisis management and communication of network security, health, and status to internal and external stakeholders.
- Troubleshooting, restoration of services, and regular analysis of overall system delivery.
- Monitor critical infrastructure across the organisation, including fibre, transmission, switch/routing assets, and inventory spares.
- Investigate network alerts, hardware malfunctions, and outages, completing post-incidence reports for customers and Group Executives.
- Define, implement, and enforce configuration management and change management policies and practices.
- Review key dashboards for transparency of reporting uptime and other metrics as identified.
Lead and Manage the NOC Team
The NOC Manager will oversee and manage workflow distribution across the NOC team to maintain efficiency and responsiveness. This includes developing automation solutions, building team automation skills, eliminating repetitive manual work, improving efficiency, and meeting service level requirements.
Key Requirements:
- Demonstrated knowledge of network deployment and infrastructure with excellent troubleshooting skills.
- High-level customer relationship management, communication, and interpersonal skills.
- Excellent time management and organisational skills.
- Ability to staff as required to ensure seamless operation of the NOC.
- Ability to manage multiple tasks simultaneously, solve problems, manage, and meet deadlines.
- Sound knowledge of a telecoms operational environment.
- Understanding of transmission/long-haul-subsea-optical networks.
Suitable Candidate Profile
The ideal candidate will possess a demonstrated understanding of network deployment and infrastructure, with excellent troubleshooting skills. They will also have high-level customer relationship management, communication, and interpersonal skills, as well as excellent time management and organisational skills.
Mid-Senior Level Position
This role is classified as a mid-senior level position within the Information Technology function.
Full-Time Employment
The position is available on a full-time basis.
Telecommunications Industry
The role is situated within the Telecommunications industry.
