Insurance Claims Specialist

5 days ago


Brisbane, Queensland, Australia beBeeClaims Full time $90,000 - $120,000

Claims Management Role

This is a dynamic position responsible for overseeing claims within a designated geographic area in compliance with policy conditions and organizational standards.

Key Responsibilities:

  • Provide expert guidance to clients, brokers, and account management personnel on all claims-related matters
  • Foster effective communication with clients and insurers regarding daily inquiries
  • Conduct thorough claims assessments, interpreting policy language and reviewing claim circumstances
  • Progress claims by advocating for the client's best interests through settlement negotiations
  • Assess and investigate complex claims, employing critical thinking skills to resolve disputes
  • Negotiate with clients regarding information on non-straightforward claims
  • Prepare and follow up on claims correspondence
  • Collaborate with the Claims Team Leader to provide structured solutions to clients' claims management issues
  • Review complex claims, assist clients with dispute resolution, including IDR & EDR (AFCA)
  • Support other staff members on claims-related tasks
  • Perform general administrative duties as required

Requirements:

  • A professional with experience in a similar role, preferably with exposure to the insurance industry
  • Advantageous to have fleet or heavy transport claims management experience
  • Candidate should possess strong client servicing skills, including front-line client interactions
  • Demonstrate understanding of business acumen and its connection to claims and claims lodgement
  • Knowledge of insurance products and markets for commercial/SME industry segments
  • Exhibit strong client advocacy skills/experience

Benefits:

  • Tuition assistance; career development and training to build a personalized career pathway
  • Weilbeing offerings; employee assistance program
  • Additional weeks' lifestyle leave; Gallagher Rewards for discounts at 350+ major retailers
  • Employee Stock Purchase Plan to invest in the company's growth potential; paid volunteering days; salary sacrificed superannuation options


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