Key Account Customer Liaison Specialist

1 day ago

Sydney, New South Wales, Australia beBeeCustomerService Full time $80,000 - $123,456
Job Title

We are seeking a highly skilled and motivated customer service professional to join our team in a key role.

The ideal candidate will have typically 3-4 years of relevant experience in customer service, preferably in a SAAS environment. A moderate level of computer skills and technical background is preferred. Industry knowledge and research skills are also essential.

About the Role

This exciting opportunity will provide product application support to customers through a standardised triage, investigation, and communication framework.

Key Responsibilities

  • Provide software and technical support to business customers globally
  • Improve customer experience with the use of our products and services
  • Build and maintain strong client relationships
  • Investigate and resolve queries and issues reported by customers and partners
  • Manage customer support tickets, including prioritising escalated issues and liaising with Support Specialists
  • Configure systems and guide customers in their use
  • Problem-solve and troubleshoot technical issues aiming for first-time resolution

What We Offer

  • Flexible work arrangements to support your unique needs
  • 18 weeks paid parental leave for either parent, as well as two weeks paid secondary carer's leave
  • Women in Digital membership, granting access to member industry events and resources
  • Additional birthday, community giving, wellness, and study leave
  • Free and confidential Employee Assistance Program counselling service and wellbeing resources
  • A jam-packed calendar of cultural celebrations and social activities
  • Global career and professional development opportunities

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