Real Time Operations Specialist
1 month ago
Real Time Operations Specialist
We're seeking a skilled Real Time Operations Specialist to join our team at Allianz Australia Services Pty Ltd. As a key member of our customer service team, you'll be responsible for monitoring and maintaining optimal service levels, ensuring our customers receive the best possible experience.
Key Responsibilities:
- Monitor and analyse real-time data to identify trends and areas for improvement.
- Develop and implement strategies to achieve service level targets.
- Collaborate with cross-functional teams to ensure seamless service delivery.
- Provide expert advice and guidance to team members on service level management.
- Conduct regular reporting and analysis to inform business decisions.
About You:
- Proven experience in workforce management and service level analysis.
- Strong analytical and problem-solving skills.
- Excellent communication and interpersonal skills.
- Ability to work in a fast-paced environment and adapt to changing priorities.
- Technical proficiency in relevant software and systems.
What's On Offer:
- A dynamic and supportive work environment.
- Opportunities for career growth and professional development.
- A competitive salary and benefits package.
- A recognition and reward program for outstanding performance.
- A comprehensive training program to enhance your skills and knowledge.
About Allianz:
We're a leading insurance and asset management company committed to delivering exceptional customer experiences. Our team is passionate about making a difference and we're looking for like-minded individuals to join us on this journey.
Adjustments and Support:
If you require any support or adjustments to participate in our recruitment process, please don't hesitate to reach out to us. We're committed to creating an inclusive and accessible environment for all candidates.
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