Client Services Liaison
3 weeks ago
We are seeking a highly skilled and compassionate Client Services Officer to join our team at Small Animal Specialist Hospital (SASH). As a key member of our front-line team, you will be responsible for providing exceptional customer service to our clients and their pets.
Key Responsibilities- Greet clients and manage waiting room workflow
- Manage high-volume email inbox and coordinate appointments
- Act as a liaison between clients and the clinical team
- Handle cash, EFTPOS, and other payments
- Request results, samples, and documents from third parties
- Minimum 2 years' experience in a high-volume reception or administration-based position
- Proven ability to take initiative and prioritise tasks effectively
- Display an empathic yet resilient attitude
- Excellent communication skills, both written and verbal
- Excellent work ethic and ability to work autonomously
- Passionate about animals and providing excellent customer service
This is an exciting opportunity for someone who is wanting to take their skills and career to the next level. At SASH, we are committed to supporting our people to achieve their goals. Some of the benefits of this role include:
- Competitive salary packaging
- Inclusive team environment
- Opportunities for career growth
- SASH paid parental leave
- Excellent work-life balance
- Supportive team environment
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Alexandria, Australia Small Animal Specialist Hospital (Sash) Full timeAbout the RoleWe are seeking a dedicated Client Services Officer to join our team at Small Animal Specialist Hospital (SASH). As a Client Services Officer, you will be the first point of contact for our clients and will play a crucial role in providing exceptional customer service.Key ResponsibilitiesGreet clients and manage waiting room workflow...
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