Customer Service Liaison for Energy Solutions
2 days ago
Role Overview
Tesla is accelerating the transition to sustainable energy, and we need a skilled Customer Experience Specialist to support our Virtual Power Plants (VPPs) initiative in Australia.
Key Responsibilities
- Deliver exceptional customer experience during onboarding and acquisition phases, providing information on Tesla Energy products and services.
- Manage inbound calls, emails, and enquiries, educating customers on self-service and navigating our energy products and programs.
- Accurately record issues and data, following established processes.
- Ensure daily interactions with customers meet our high standards.
Requirements
- At least one year of sales experience, preferably in a quota-driven environment, with a proven track record of success.
- Relevant customer service experience.
- Strong attention to detail and excellent communication skills.
- Ability to balance competing priorities and develop collaborative relationships.
- Understanding of energy products and technology, particularly Tesla products.
- Proficiency with standard corporate productivity tools.
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