Customer Service Liaison for Energy Solutions

2 days ago


Alexandria, Australia Tesla Full time

Role Overview

Tesla is accelerating the transition to sustainable energy, and we need a skilled Customer Experience Specialist to support our Virtual Power Plants (VPPs) initiative in Australia.

Key Responsibilities

  • Deliver exceptional customer experience during onboarding and acquisition phases, providing information on Tesla Energy products and services.
  • Manage inbound calls, emails, and enquiries, educating customers on self-service and navigating our energy products and programs.
  • Accurately record issues and data, following established processes.
  • Ensure daily interactions with customers meet our high standards.

Requirements

  • At least one year of sales experience, preferably in a quota-driven environment, with a proven track record of success.
  • Relevant customer service experience.
  • Strong attention to detail and excellent communication skills.
  • Ability to balance competing priorities and develop collaborative relationships.
  • Understanding of energy products and technology, particularly Tesla products.
  • Proficiency with standard corporate productivity tools.


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