Dynamic Business Development Professional

2 days ago

Wollongong, New South Wales, Australia beBeeCustomerService Full time $50,000 - $80,000

Customer Service Specialist Opportunity

Description:

We are seeking a skilled Customer Service Specialist to join our team. As a key member of our customer-facing department, you will play a vital role in delivering exceptional service and support to our customers.

Your primary responsibilities will include handling customer inquiries, resolving issues, and providing solutions that meet their needs. You will also be responsible for identifying and converting new business opportunities, enhancing customer relationships, and championing our suite of self-service facilities and digital assets.

About the Role:

  • Taking inbound enquiries over the phone and through various channels, and handling and resolving customer requests and complaints effectively
  • Identifying and converting new product and service opportunities that meet customer needs
  • Enhancing customer relationships with meaningful and helpful conversations and methodically and responsively solving customer enquires
  • Championing our suite of self-service facilities and digital assets
  • Working within policy and industry guidelines and regulations
  • Collaboratively working within a team to support each other and achieve team goals and objectives

Requirements:

  • A genuine passion for helping people and delivering positive outcomes
  • Effective interpersonal and communication skills (verbal and written)
  • Experience in a sales and customer service-related environment
  • The ability to have conversations to identify customer needs and assist them with appropriate solutions, services and ancillary products
  • Good organisation skills to manage multiple tasks and competing priorities in a calm and structured manner
  • A desire to show initiative, take ownership of problems and work through them to achieve win-win outcomes
  • Experience in using computers and apps with the confidence and ability to navigate between systems, with fast and accurate keyboard skills
  • Tech savvy with a keen understanding of digital platforms

Benefits:

Flexible working arrangements are available, including the opportunity to work from home post-probation period and our purpose-built state-of-the-art Head Office. We operate Monday to Friday 8.00 am - 8.00 pm and Saturday 9.00 am - 4.00 pm, with all employees working on a rostered basis to cover these hours.

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