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Training and Quality Manager

2 months ago

Sydney, New South Wales, Australia EBR Full time
Job Title: Training & Quality Lead

Are you a results-driven leader with a passion for quality and customer satisfaction? Do you have a proven track record of improving processes and driving business growth? We're seeking a highly motivated and experienced Training & Quality Lead to join our team at EBR.

Key Responsibilities:

  • Develop and implement quality improvement initiatives to enhance customer experience and drive business results
  • Lead cross-functional teams to identify and prioritize process improvements
  • Collaborate with stakeholders to design and deliver training programs that meet business needs
  • Monitor and analyze key performance indicators to inform quality improvement strategies
  • Communicate effectively with senior leadership and external partners to ensure alignment and progress

Requirements:

  • Minimum 2 years of experience in quality assurance, training, or process improvement
  • Proven track record of driving business growth and improving customer satisfaction
  • Strong leadership and communication skills, with ability to motivate and influence cross-functional teams
  • Experience with learning management systems and quality assurance methodologies
  • Ability to work in a fast-paced environment and prioritize multiple projects simultaneously

What We Offer:

At EBR, we're committed to providing a dynamic and supportive work environment that fosters growth and development. As a Training & Quality Lead, you'll have the opportunity to work with a talented team of professionals who share your passion for quality and customer satisfaction.

We're an equal opportunities employer and welcome applications from diverse candidates. If you're a motivated and experienced leader who is passionate about quality and customer satisfaction, we encourage you to apply for this exciting opportunity.