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Customer Service Training and Quality Experience Manager
1 month ago
About Device Technologies Australia Pty Ltd...
We are dedicated to delivering high-calibre medical solutions to hospitals and healthcare professionals. Our reputation is built on quality, dedicated service, and ongoing support provided by our people.
Our culture focuses on empowering employees to achieve their goals, aligning with business objectives. We prioritize productivity, continuous improvement, career development, and leadership nurturing to create a superior workforce.
The Role...
We are seeking a Customer Service Training and Quality Experience Manager to design and implement cutting-edge training programs. This role will ensure customer service representatives excel in communication and problem-solving. As the guardian of service quality, you will conduct assessments, provide valuable feedback, and collaborate cross-functionally to enhance overall customer satisfaction.
About You...
We succeed through our commitment to four key values:
Delivering Innovation – We encourage fresh ideas and support our people to make change.
Seeking Collaboration – We support each other in our combined mission to help others achieve their goals.
Taking Ownership – We equip our people to take responsibility and accountability in their roles and trust them to get the job done.
Practising Good Business – Our success is built on intuition and experience, and we foster an environment where all voices are heard and nobody is afraid to make mistakes.
The ideal candidate for this role aligns with these values.
This position requires a dynamic professional with a passion for cultivating excellence. The ideal candidate possesses expertise in designing effective training programs and has a keen eye for maintaining and elevating service quality standards.
Requirements:
- Minimum 2 years of relevant work experience
- Excellent communication skills (oral and written)
- Excellent attention to detail
- Strong process orientation and continuous improvement mindset
- Strong planning capability
- Ability to grow competencies in a collaborative environment
- Strong SAP experience
We offer a competitive salary of approximately $110,000 per annum, reflecting the company's commitment to attracting and retaining top talent. In addition, we offer a range of benefits, including opportunities for career growth and development, a supportive team environment, and a comprehensive compensation package.
