IT Support Specialist for Enterprise Applications

6 days ago

Adelaide, South Australia Talent International Full time

Seeking a highly skilled Senior IT Support Specialist to join our team at Talent International in Adelaide, offering a competitive salary of AU$85,000 - AU$110,000 per year.

About the Role

We are looking for an experienced Senior IT Support Specialist to provide advanced technical support and troubleshooting for enterprise applications. The ideal candidate will have a strong background in IT support or application support, with at least 2 years in a senior or lead role. They will be responsible for overseeing the day-to-day operation of business-critical applications, ensuring system stability, and working with various teams to resolve complex issues.

Key Responsibilities

  • Provide expert-level support for business-critical applications, including troubleshooting complex issues, diagnosing system errors, and resolving incidents.
  • Respond to and resolve application incidents and service requests in accordance with defined SLAs.
  • Collaborate with development teams, vendors, and other IT personnel to resolve application defects, issues, and performance bottlenecks.
  • Continuously monitor the health and performance of key applications, ensuring minimal downtime and optimal performance.
  • Identify system inefficiencies, recommend improvements, and implement solutions to optimize application performance and availability.
  • Assist with the configuration, deployment, and integration of new applications and updates/patches to existing systems.
  • Support testing and ensure proper deployment and functionality of applications post-release.
  • Manage escalated incidents and provide solutions that minimize business disruption.
  • Investigate root causes of recurring incidents, propose solutions, and lead or assist in implementing fixes to prevent future occurrences.
  • Provide advanced application support to end users, including troubleshooting, issue resolution, and guidance.
  • Conduct training sessions for end-users and other technical staff to increase application proficiency and resolve common issues.
  • Create and maintain necessary detailed documentation related to application configurations, known issues, troubleshooting guides, and resolution steps.

Requirements

  • 5+ years of experience in IT support or application support, with at least 2 years in a senior or lead role.
  • Strong hands-on experience with application troubleshooting, system monitoring, and performance optimization.
  • In-depth knowledge of enterprise-level applications, databases, and middleware (e.g., SQL, Oracle, Microsoft Dynamics, etc.).
  • In-depth knowledge and experience with SQL Server and T-SQL scripting.
  • Experience with supporting a Salesforce environment (desired).
  • Proficiency in common operating systems (Windows, Linux, etc.), networking concepts, and scripting languages (e.g., PowerShell).
  • Exposure to data extraction, analysis, and reporting (SSRS).
  • Experience with application monitoring tools and incident management systems (e.g., ServiceNow, JIRA, Splunk).

Preferred Qualifications

  • ITIL certification or other relevant IT service management certifications.
  • Certifications related to specific enterprise applications (e.g., SQL, Oracle, SAP, etc.) are a plus.
  • Familiarity with cloud-based applications and platforms (AWS, Azure, etc.) is a plus.

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