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IT Support Specialist
1 month ago
Talent International is seeking a highly skilled IT Support Specialist to join our team as an Advanced Application Expert. In this role, you will provide expert-level support for business-critical applications, ensuring system stability and resolving complex issues.
Responsibilities:- Provide advanced technical support for enterprise applications, including troubleshooting complex issues, diagnosing system errors, and resolving incidents.
- Collaborate with development teams, vendors, and other IT personnel to resolve application defects, issues, and performance bottlenecks.
- Continuously monitor the health and performance of key applications, ensuring minimal downtime and optimal performance.
- Identify system inefficiencies, recommend improvements, and implement solutions to optimize application performance and availability.
- 5+ years of experience in IT support or application support, with at least 2 years in a senior or lead role.
- Strong hands-on experience with application troubleshooting, system monitoring, and performance optimization.
- In-depth knowledge of enterprise-level applications, databases, and middleware (e.g., SQL, Oracle, Microsoft Dynamics, etc.).
- In-depth knowledge and experience with SQL Server and T-SQL scripting.
- Experience with supporting a Salesforce environment (desired).
- Proficiency in common operating systems (Windows, Linux, etc.), networking concepts, and scripting languages (e.g., PowerShell).
- Exposure to data extraction, analysis, and reporting (SSRS).
- Experience with application monitoring tools and incident management systems (e.g., ServiceNow, JIRA, Splunk).
- ITIL certification or other relevant IT service management certifications.
- Certifications related to specific enterprise applications (e.g., SQL, Oracle, SAP, etc.) are a plus.
- Familiarity with cloud-based applications and platforms (AWS, Azure, etc.) is a plus.
