IT Support Specialist
22 hours ago
Job Overview
We are seeking a highly motivated IT Support Specialist to join our close-knit team.
As an IT Support Specialist, you will work on L1 and L2 tickets providing top-notch support in a dynamic corporate environment.
Your key responsibilities include:
- Level 2 technical infrastructure issue resolution using ServiceNow.
- Backup as interim Team Lead to cover absences.
- Investigation of Level 2 technical issues.
- Collaboration with internal and external support teams to resolve complex IT issues.
The role may require specific shift times (07:30 to 16:00) or (09:30 - 18:00) to support business activities.
Minimum of 2 days in-office attendance per week is required.
Required skills and qualifications:
- Minimum 3-5 years of experience in IT Desktop Support in a corporate setting.
- Minimum 1-2 years of experience in a Leadership role.
- Strong Microsoft suite experience (2010 - 365).
- ITIL knowledge.
- ServiceNow expertise.
- Excellent written and verbal communication skills.
This role offers a broad scope of work and the opportunity to make a significant impact on the organization.
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