Customer Service Representative

1 month ago

Sydney, New South Wales, Australia Commonwealth Bank of Australia Full time
About the Role

We are seeking a highly motivated and customer-focused individual to join our Retail Banking Services team as a Customer Service Representative in our Marrickville Branch.

Key Responsibilities
  • Respond to customers' transactional banking needs and deliver a seamless customer experience.
  • Process transactions, including deposits, withdrawals, bank cheques, transfers, and CommFX.
  • Complete financial health checks to assess customers' needs and identify opportunities for specific products or services.
  • Assist with Cash/ATM procedures and educate customers on our in-branch technology and digital banking options.
  • Adhere to the Bank's processes and procedures, including accurately reconciling transactions and reviewing customers' financial positions.
What We're Looking For
  • A genuine passion for customer service and a desire to kick-start your career in banking.
  • A genuine interest in improving the financial wellbeing and lives of our customers.
  • Excellent communication skills and a willingness to contribute to a collaborative culture.
  • The ability to work in a busy, commercial, and driven retail environment while providing holistic solutions to customers.
About Us

As the public face of CommBank, our Retail Banking Services team delivers a seamless banking experience to over 10 million personal and small business customers. We've been serving our local communities for over 100 years, with market-leading products, services, and technology.

Our team is dedicated to making a positive impact on our customers' lives, and we're looking for like-minded individuals to join us on this journey.

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