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Banking Consultant
2 months ago
We are seeking a skilled Banking Consultant to join our team at Heritage Lanes in Brisbane CBD. As a Banking Consultant, you will be responsible for delivering exceptional customer service and providing efficient solutions to customer enquiries.
You will handle everyday banking enquiries, account openings, and processes via telephone and online channels. Your strong verbal communication skills will enable you to listen actively, build trust, and convey complex information effectively.
We are looking for a candidate who is passionate about delivering exceptional customer service and has a strong commitment to self-development. If you have a growth mindset and are eager to enhance your skills and capabilities in the role, we would love to hear from you.
Key Responsibilities- Deliver excellent customer service by providing efficient solutions and responses to customer enquiries.
- Handle everyday banking enquiries, account openings, and processes via telephone and online channels.
- Listen actively, build trust, and ask relevant questions to exceed customer expectations and improve outcomes.
- Contribute to maintaining a balanced team culture that prioritises people, customers, risk, and performance.
We offer a range of benefits and support resources to create a healthy work-life balance. Our team members' wellbeing is a top priority, and we know it's the added extras outside the workplace that can make all the difference.
Being part of Suncorp Bank opens a world of exceptional growth opportunities across Suncorp Bank and the many divisions within the ANZ Group, which operates in almost 30 markets across the globe.
We are committed to creating a workplace where people from all backgrounds can thrive in an environment of inclusivity and mutual respect. We welcome applications from everyone and invite you to talk to us about any adjustments you may require to our recruitment process or the role itself.
Requirements- Passion for delivering exceptional customer service with demonstrated experience in customer service roles.
- Proficiency in using computer systems and ability to navigate multiple systems.
- Strong verbal communication skills to listen, build rapport, and convey complex information effectively.
- High level of resilience, empathy, and adaptability to handle various customer situations.
- Commitment to self-development and eagerness to enhance skills and capabilities in the role.
