National Account Manager
2 weeks ago
Job Title: National Key Account Manager
About the Role:
This role involves overseeing nationwide operations of key contracts, ensuring delivery in line with service level agreements and annual business budgets. As a key leader, you will develop and execute strategic and tactical plans, providing leadership, guidance, and direction to account management teams, State Managers, State Operations Managers/CSMs, and other stakeholders.
Key Responsibilities:
- Provide proactive visible leadership and support to Operational Management, driving strategic imperatives and high standards of customer service and engagement.
- Work alongside Operational Management in the field, assessing site performance and collaborating on action plans to address gaps.
- Liaise regularly with clients and stakeholders, ensuring progress on plans through structured governance meetings and documented action points.
Key Duties:
- Develop strong client relationships and account plans to drive growth and profitability.
- Maximize opportunities for new business and innovation.
- Ensure service delivery meets contractual requirements.
- Disciplined approach to CRM platforms.
- Innovative approach to service delivery.
Leadership and Performance:
- Provide leadership, direction, and accountability across all levels.
- Oversee performance, staff development, resource management, and operational decision-making.
- Ensure compliance with performance targets and address performance gaps.
Reporting and Innovation:
- Ensure timely and accurate reporting on account performance, budgets, and variances.
- Provide strategic advice on risk management, supply chain governance, and future infrastructure needs.
Training and Development:
- Conduct training needs analysis, ensure compliance with training schedules, and oversee the development of talent.
- Ensure all workers receive necessary inductions and role-specific training.
- Support and drive Talent management and succession planning processes.
Requirements:
- Extensive experience in high-volume, medium to large service environments.
- Proven ability to design, implement, and evaluate systems and processes.
- Excellent communication and interpersonal abilities, with a focus on exceptional customer service.
- Senior management experience in dynamic, evolving industries.
- Proficient in the MS Office Suite.
- Ability to interpret concepts and oversee effective solutions.
- Strong project management skills.
- Expertise in developing and implementing innovative plans in response to briefs, market conditions, and competitors.
- Demonstrated success in strategic development and execution.
Desirable Qualifications:
- Senior management experience in a large, diversified services organization.
- Proficient in CRM and MSP systems.
- Familiarity with design thinking and/or Force Field Analysis (FFA) methodologies.
- Experience presenting complex strategic issues to mid-level management.
- Tertiary qualifications in business management, accounting, or a related field (preferred).
Company: Wilson Security Pty Ltd
Language: English
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