National Account Manager

4 weeks ago

Sydney, New South Wales, Australia Wilson Security Pty Ltd Full time

Job Title: National Key Account Manager

About the Role:

This role involves overseeing nationwide operations of key contracts, ensuring delivery in line with service level agreements and annual business budgets. As a key leader, you will develop and execute strategic and tactical plans, providing leadership, guidance, and direction to account management teams, State Managers, State Operations Managers/CSMs, and other stakeholders.

Key Responsibilities:

  • Provide proactive visible leadership and support to Operational Management, driving strategic imperatives and high standards of customer service and engagement.
  • Work alongside Operational Management in the field, assessing site performance and collaborating on action plans to address gaps.
  • Liaise regularly with clients and stakeholders, ensuring progress on plans through structured governance meetings and documented action points.

Key Duties:

  • Develop strong client relationships and account plans to drive growth and profitability.
  • Maximize opportunities for new business and innovation.
  • Ensure service delivery meets contractual requirements.
  • Disciplined approach to CRM platforms.
  • Innovative approach to service delivery.

Leadership and Performance:

  • Provide leadership, direction, and accountability across all levels.
  • Oversee performance, staff development, resource management, and operational decision-making.
  • Ensure compliance with performance targets and address performance gaps.

Reporting and Innovation:

  • Ensure timely and accurate reporting on account performance, budgets, and variances.
  • Provide strategic advice on risk management, supply chain governance, and future infrastructure needs.

Training and Development:

  • Conduct training needs analysis, ensure compliance with training schedules, and oversee the development of talent.
  • Ensure all workers receive necessary inductions and role-specific training.
  • Support and drive Talent management and succession planning processes.

Requirements:

  • Extensive experience in high-volume, medium to large service environments.
  • Proven ability to design, implement, and evaluate systems and processes.
  • Excellent communication and interpersonal abilities, with a focus on exceptional customer service.
  • Senior management experience in dynamic, evolving industries.
  • Proficient in the MS Office Suite.
  • Ability to interpret concepts and oversee effective solutions.
  • Strong project management skills.
  • Expertise in developing and implementing innovative plans in response to briefs, market conditions, and competitors.
  • Demonstrated success in strategic development and execution.

Desirable Qualifications:

  • Senior management experience in a large, diversified services organization.
  • Proficient in CRM and MSP systems.
  • Familiarity with design thinking and/or Force Field Analysis (FFA) methodologies.
  • Experience presenting complex strategic issues to mid-level management.
  • Tertiary qualifications in business management, accounting, or a related field (preferred).

Company: Wilson Security Pty Ltd

Language: English

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