Customer Satisfaction Delivery Manager

3 days ago

Ballarat, Victoria, Australia beBeeLeadership Full time $110,000 - $130,000

Opportunity for Experienced Team Leader to Drive Customer Satisfaction

CitiPower and Powercor electricity distribution networks service 1.9 million customers in Victoria.

Reliable, safe, and affordable electricity is provided by the companies, independently rated as the best in the country for efficiency.

This exciting opportunity involves leading and developing the Customer Requests team.

The team is responsible for pre-offer tasks and coordinating minor customer projects in line with business policies and procedures.

As a member of the Customer Connections & Requests Leadership team, you will collaborate with peers to ensure team resources are optimally utilised across key functions while maintaining agreed service levels.

Key responsibilities include:

  • Enable others to participate in decision making considering broader business agenda and objectives
  • Contribute to plans that build team morale, employee engagement and generate commitment to company vision and strategy
  • Establish and monitor individual and team KPIs/goals aligning with the business unit and corporate targets
  • Manage team member performance and development monthly within organisational performance framework
  • Establish a performance improvement culture identifying and implementing improvement initiatives
  • Lead a team fostering customer centric culture delivering Powerful Customer Service to internal and external customers
  • Ensure customer enquiries are resolved in a timely professional and courteous manner initiating ongoing improvement initiatives increasing customer satisfaction and reducing escalations and complaints
  • Successfully develop and embed fit for purpose capabilities processes or process improvements meeting agility needs for the business to be competitive

You are an adaptable driven and caring leader with experience leading large teams in provision of customer facing services in regulated complex environments maintaining operational performance through significant organisational change.

Desirable qualifications include tertiary qualifications with technical commercial or business management focus.

A continuous improvement mindset with demonstrated experience optimising work processes is essential.

Experience using Salesforce and/or SAP platforms is advantageous.

…

  • Service Delivery Manager

    3 days ago

    Ballarat, Victoria, Australia beBeeSite Full time $90,000 - $120,000

    Elevate Your Career as a Site LeadThe Associate Director - Site Lead will play a pivotal role in elevating our delivery services at the Ballarat site, fostering strong relationships and engagement across the site.Key Responsibilities:Oversee contact centre operations, leading large teams at the Ballarat locationDevelop and maintain client relationships and...

  • Customer Delivery Driver

    1 week ago

    Ballarat, Victoria, Australia Coles Supermarkets Australia Pty Ltd Full time

    Our new Customer Fulfilment Centres (CFCs) are an even smarter and easier way to fulfil online orders and deliver the smiles for our customers. And you could get involved. Your role, no matter where you are at a CFC, will havea direct contribution to every customer's order. How good is thatIt will be a new environment that will combine technology with...

  • Order Delivery Specialist

    1 week ago

    Ballarat, Victoria, Australia beBeeCustomer Full time $57,142 - $72,873

    Job DescriptionThis role is an opportunity to directly interact with customers, combining people skills with time management to ensure timely order delivery and customer satisfaction.The job involves working in a highly automated environment, requiring moderate lifting, pushing, pulling, and reaching.About the RoleDeliver orders within a set timeframe and in...

  • Service Delivery Manager

    6 days ago

    Ballarat, Victoria, Australia Programmed Full time $90,000 - $120,000 per year

    Why You'll Love Working With UsSome of the key benefits for the position and employment at Programmed, include:Competitive salary package: Earn a reliable income for your skills and hard work.Company supplied vehicle: Enjoy a fully maintained company vehicle.Valuable experience: Gain exposure to a wide variety of operational contracts, with the opportunity...

  • Customer Service Lead

    4 days ago

    Ballarat, Victoria, Australia beBeeCustomerService Full time $65,000 - $97,000

    We are seeking an experienced Customer Service Manager to lead our Melbourne team. This is a unique opportunity to utilize your skills in customer management and support.This role will allow you to leverage your expertise to drive growth and success within the organization.The Role:Manage and coordinate daily operations, ensuring timely and efficient...

  • Customer Experience Manager

    4 days ago

    Ballarat, Victoria, Australia Service Victoria Full time

    Who we areService Victoria is the one place to go for government services. It's our job to make things easy. Our customers give our services an overall 96% satisfaction score, and our app was the most downloaded in Australia for 2021.The Service Victoria culture is dynamic and fast-paced, we're not what you'd expect from a government department. Our senior...

  • Manager Maintenance Delivery

    3 days ago

    Ballarat, Victoria, Australia Central Highlands Water Full time

    Position DescriptionCentral Highlands Water- Integrity _- Teamwork _- Leadership _- Care_**_- ****Job Title****Title **Manager Maintenance Delivery**Classification **Band - Central Highlands Water Enterprise Agreement**Team **Maintenance Delivery**Division **Capital Delivery and Networks**Work location **Learmonth Road, Ballarat**Employment type...

  • Customer Requests Team Leader

    4 days ago

    Ballarat, Victoria, Australia Citipower And Powercor Full time

    **Customer Requests Team Leader**:- Ballarat, VIC, AU, 3000**About us**:CitiPower, Powercor and United Energy own and operate the electricity distribution networks servicing 1.9 million customers located across 65% of Victoria. These customers include large numbers of households as well as commercial and industrial businesses, world class arts, health and...

  • Customer Experience Coordinator

    2 days ago

    Ballarat, Victoria, Australia beBeeCustomer Full time $77,760 - $104,970

    **Job Opportunity**An exciting role has arisen in our Customer Services team. We are seeking a skilled and experienced professional to lead and coordinate the day-to-day operations of our customer-facing teams.The successful candidate will be responsible for driving exceptional customer experiences, ensuring seamless service delivery, and identifying...

  • Customer Engagement Manager

    4 days ago

    Ballarat, Victoria, Australia Aruma Full time

    **Work options**: Hybrid- NFP |x 1 F/T Perm |North West Victoria / Ballarat location ideal- Salary packaging + Motor vehicle allowance + Laptop + Phone- Learning & development opportunities | Hybrid working model**About the role**Reporting to National BDM Shared Living, and working with a dedicated team, you will drive and respond to new home and living...