Service Delivery Manager

Why You'll Love Working With Us

Some of the key benefits for the position and employment at Programmed, include:

• Competitive salary package: Earn a reliable income for your skills and hard work.
• Company supplied vehicle: Enjoy a fully maintained company vehicle.
• Valuable experience: Gain exposure to a wide variety of operational contracts, with the opportunity to work on long-term Public-Private Partnerships (PPPs)
• Career growth: We're invested in your future – explore development and progression opportunities within the company
• Your well-being, our priority: Strong safety culture, generous paid parental leave and access to our Employee Assistance Program, including tailored well-being initiatives designed to support your personal and family needs.
• Exclusive employee perks: Access discounts and benefits with over 600 retailers, including Coles, Woolworths, BWS, Dan Murphy's, The Good Guys, JB Hi-Fi, BCF, Supercheap Auto, and many more

About The Opportunity

An exciting opportunity currently exists for a highly energetic and focused Service Delivery Manager to join our Operations team at Hopkins Correctional Facility located in Ararat, VIC.

As the Service Delivery Manager, you will report directly to the Contract Manager and be responsible for the consistent and timely delivery of operational and service level agreements, as well as managing outsourced suppliers and third-party contract agreements. The experienced applicant will implement significant and complex service improvements across the contract.

As part of this role you will be accountable for ensuring quality support services are delivered to the contract through the effective management and control of the Service Delivery functions. You will also be responsible for ensuring all Service Delivery functions are provided in a timely and accurate manner to support the delivery of Programmed Service Level Agreements (SLA).

Nature of the position: Permanent, Full Time

Location: Ararat, VIC

Reporting Line: Contract Manager

Key Responsibilities

• Implement significant and complex service improvements across our client base.
• Development and implementation of processes focused on achieving business-wide improvements to cost and delivery of administrative processes and client/internal services.
• Create a culture and a learning environment where employees are proactively encouraged to develop and progress.
• Actively develop strong working relationships with internal and external stakeholders.
• Oversee the timely resolution of any operational issues.
• Provide regular reporting and feedback to the Contract Manager on business wide adherence to client service level agreements.
• Manage the client's expectations through frequent, accurate and timely updates.
• Act and communicate with integrity in all client dealings, ensuring that all promises made can be and are delivered, meeting the client's expectations.
• Ensures the delivery of operational excellence to maximise customer satisfaction and provide an avenue to promote Programmed and opportunities to win additional work.

About You

To be successful in this role, you will ideally have prior experience in a leadership or management position within Facilities/Contracts environment with a drive for continuous improvement. Additionally, you will demonstrate and possess the following attributes:

• A trade qualification would be desirable.
• Excellent stakeholder management and engagement skills.
• Experience creating and delivering reports.
• Experience in a Supervisory or Leadership capacity.
• A "can do" attitude.
• Strong written and verbal skills.
• Demonstrated ability to multi-task through use of multiple systems tools and processes.
• Well-rounded Microsoft Office skills.
• Ability to pass a police check.

About Us

Programmed is a leading provider of operations and maintenance services across all industry sectors including education, health, infrastructure, manufacturing, transport and mining in Australia and New Zealand. Our Facility Management business unit partners with our valued clients to deliver facility management and industrial maintenance services across multiple key and essential industries. We encourage career development, support flexibility and care about your personal wellbeing and safety. Join the Programmed team today. 

Work With Us

Join us on our mission to build outstanding people, strong customers and great communities. Apply today. 

Our Commitment

Programmed and PERSOL supports a workplace culture of zero harm and encourages this in all that we do.

Programmed and PERSOL strives for diversity, inclusion and equality of our people. We seek a workforce that is representative of the communities we work in. We encourage people of all cultures, gender, age, sexual orientation or abilities to apply.

To learn more about working with Programmed and PERSOLKELLY, we encourage you to visit our website.