Customer Service Lead

4 days ago


Ballarat, Victoria, Australia beBeeCustomerService Full time $65,000 - $97,000

We are seeking an experienced Customer Service Manager to lead our Melbourne team. This is a unique opportunity to utilize your skills in customer management and support.

This role will allow you to leverage your expertise to drive growth and success within the organization.

The Role:

  1. Manage and coordinate daily operations, ensuring timely and efficient delivery of services
  2. Cultivate strong relationships with clients through proactive communication and issue resolution
  3. Develop and implement strategies to improve customer satisfaction and loyalty
  4. Foster a collaborative work environment, promoting teamwork and open communication among staff members

Key Requirements:

  • Bachelor's degree in Business Administration or related field
  • Minimum 5 years of experience in customer service management
  • Proven track record of driving sales growth and improving customer satisfaction
  • Excellent leadership and communication skills

What We Offer:

  • A competitive salary package
  • Ongoing training and professional development opportunities
  • A dynamic and supportive work environment
  • The chance to work with a talented team and make a real impact on the organization's success


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