Cyber Security Support Specialist

2 days ago


South Brisbane, Queensland, Australia Hudson Australia Full time
About the Role

We are seeking a highly motivated Cyber Security Support Specialist to join our team at Hudson Australia.

This is an excellent opportunity for students looking to gain hands-on experience in customer service and cyber security.

Key Responsibilities
  • Engage with clients professionally and empathetically, addressing their needs through phone-based communication channels.
  • Maintain technical proficiency in cyber security across diverse technologies and operating systems.
  • Provide assistance to improve clients' technical resilience across various devices and operating systems.
  • Evaluate cyber resilience maturity and risks, referring complex cases to specialists when necessary.
Requirements

To be successful in this role, you will require:

  • Exceptional verbal and written communication skills, including engaging with people under stress.
  • Empathetic and conflict management skills.
  • Strong analytical and problem-solving abilities.
  • Able to work independently and as part of a multidisciplinary team.
  • Ability to develop an understanding of application security configurations and features across email and browser applications, as well as social media accounts.
What We Offer

This casual position offers flexibility between Monday to Friday, 7 am to 7 pm, and Saturday, 9 am to 12 pm AEST, with potential fluctuations due to business needs or exam periods.

Anticipated hours: 16-20 hours per week, with potential career progression opportunities.

Estimated Salary

The estimated salary for this role is $45-$60 per hour, inclusive of mandatory 25% casual loading, depending on experience and qualifications.



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