Cyber Security Support Professional

1 month ago


South Brisbane, Queensland, Australia Hudson Full time
About the Role

As a Cyber Security Support Specialist with Hudson, you will play a crucial role in enhancing the cyber resilience of small businesses and protecting them from cyber threats. This is an ongoing casual position that offers career progression opportunities.

We are seeking a dedicated individual to join our team as a Cyber Security Support Specialist. In this role, you will provide critical support and solutions to our clients, helping them navigate and mitigate cyber risks.

The ideal candidate will have exceptional verbal and written communication skills, including engaging people calmly and professionally who are under severe stress. You will also have empathetic, conflict management and resolution skills, strong analytical and problem-solving abilities, and the ability to work independently and as part of a multidisciplinary team.

Key Responsibilities
  • Engage professionally and empathetically with clients, addressing their needs primarily through phone-based customer service communication channels.
  • Develop and maintain technical proficiency in cyber security across diverse technologies and operating systems.
  • Provide hands-on assistance to improve clients' technical resilience across various devices and operating systems.
  • Evaluate cyber resilience maturity and risks, and refer complex cases to specialists if needed.
Requirements
  • Candidates must be studying towards a suitable degree or Cert IV.
  • Strong analytical and problem-solving abilities.
  • Ability to work independently and as part of a multidisciplinary team.
  • Ability to develop and maintain an excellent understanding of application security configurations and features across diverse email and browser applications as well as social media accounts.
What We Offer

This is a part-time or full-time position with flexible hours between Monday to Friday, 7 am to 7 pm, and Saturday, 9 am to 12 pm AEST. The pay rate is inclusive of mandatory 25% casual loading, and we offer a competitive salary of $40-$50 per hour, depending on experience and qualifications.



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