Cyber Security Support Professional

3 days ago


Brisbane, Queensland, Australia Flexhive Full time

Job Summary:

We are seeking a highly motivated Cyber Security Support Specialist to join our team at Flexhive. This is a part-time or full-time opportunity to gain hands-on experience in customer service, working with small businesses to enhance their cyber resilience and protect them from cyber threats.

About the Role:

The successful candidate will play a pivotal role in providing critical support and solutions to our clients, helping them navigate and mitigate cyber risks. Key responsibilities include engaging professionally and empathetically with clients via phone-based customer service communication channels, developing and maintaining technical proficiency in cyber security across diverse technologies and operating systems, providing hands-on assistance to improve clients' technical resilience across various devices and operating systems, and evaluating cyber resilience maturity and risks, referring complex cases to specialists if needed.

What You'll Need:

To be successful in this role, you will need exceptional verbal and written communication skills, including the ability to engage people calmly and professionally who are under severe stress. Empathetic, conflict management and resolution skills are also essential, as well as strong analytical and problem-solving abilities. You will need to be able to work independently and as part of a multidisciplinary team, and develop and maintain an excellent understanding of application security configurations and features across diverse email and browser applications, as well as social media accounts.

Award Details:

This position offers a competitive salary range of $55-$65 per hour, depending on your level of experience and qualifications. Successful candidates will also be required to undergo a Working with Children Check and National Police Check, with any offer of employment subject to satisfactory findings of these checks.

How to Apply:

If you're a proactive and dedicated student looking to gain valuable experience in customer service, we encourage you to apply for this exciting opportunity.



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