Cyber Security Specialist | Technical Support Expert
1 week ago
At Hudson Australia, we're on a mission to enhance the cyber resilience of small businesses and protect them from cyber threats. As a Cyber Security Support Specialist | Case Manager, you'll play a pivotal role in providing critical support and solutions to our clients, helping them navigate and mitigate cyber risks.
With a focus on customer-centric service, you'll engage professionally and empathetically with clients, addressing their needs primarily through phone-based communication channels. Your technical proficiency will be key in developing and maintaining expertise in cyber security across diverse technologies and operating systems.
You'll provide hands-on assistance to improve clients' technical resilience across various devices and operating systems, evaluating cyber resilience maturity and risks, and referring complex cases to specialists if needed.
We're looking for ideal candidates who are studying towards a suitable degree or Cert IV, with exceptional verbal and written communication skills, including engaging people calmly and professionally who are under severe stress. You'll also possess empathetic, conflict management, and resolution skills, as well as strong analytical and problem-solving abilities.
A successful candidate will have the ability to work independently and as part of a multidisciplinary team, develop and maintain an excellent understanding of application security configurations and features across diverse email and browser applications, as well as social media accounts.
In this part-time or full-time position, you'll undergo a Working with Children Check and National Police Check, with any offer of employment subject to satisfactory findings of these checks. Our estimated salary for this role is AU$65,000 - AU$80,000 per annum, commensurate with experience.
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