Senior Client Relations Professional

4 days ago

Darwin, Northern Territory, Australia beBeeAccount Full time $90,000 - $120,000
Job Summary

We are seeking a skilled Account Manager to join our team. The ideal candidate will have experience in managing client relationships, driving retention, and contributing to strategic growth.

This role plays a key part in strengthening employer and member relationships, driving retention, engagement, and strategic growth across a portfolio of key accounts.

About the Role

The Account Manager will be responsible for the retention, engagement, and development of a portfolio of employer and member accounts. This includes building strong B2B relationships, delivering tailored engagement strategies, and representing the organization at industry events and client forums.

Key Responsibilities
  • Manage and grow a portfolio of employer and member accounts through proactive engagement and service delivery.
  • Develop and maintain strong relationships with key stakeholders, attending industry events and client functions as required.
  • Execute formalised client engagement strategies and member service initiatives.
  • Support the onboarding of new business and ensure seamless transitions for large employers.
  • Deliver education programs and promote campaigns across your portfolio.
  • Maintain accurate client records in the CRM and ensure compliance with regulatory requirements.
  • Provide insights and reporting on service levels, engagement outcomes, and portfolio performance.
Requirements
  • Proven experience in account management, client engagement, or business development.
  • Strong knowledge of relevant industries, including superannuation, industrial relations, and financial products.
  • Excellent communication, presentation, and stakeholder engagement skills.
  • Relevant tertiary qualifications and/or Diploma of Financial Planning are desirable.
What We Offer

We offer a range of benefits, including:

  • A hybrid and flexible work environment.
  • 15% superannuation.
  • Additional paid leave over Christmas and New Year.
  • 5 days paid

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