Hearing Health Support Specialist

6 days ago

Bundaberg, Queensland, Australia beBeeService Full time $60,000 - $74,000
Customer Service Representative

We are seeking a dedicated and hands-on professional to join our team in Bundaberg, QLD.

This role plays a vital part in providing exceptional service to predominantly older clientele, helping them manage their hearing health in this diverse client-facing position.

Full training and ongoing support are provided, ensuring success in this rewarding role.

  • Welcoming clients and managing their experience for optimal outcomes
  • Scheduling and confirming appointments for our clients
  • Providing administrative support to Clinicians (Audiologists/Audiometrists)
  • Efficiently managing the day-to-day operations of clinics, including opening and closing procedures
  • Managing the clinic phone line and shared email inbox
  • Billing clients correctly and taking payments
  • Learning and competently using a range of software and applications

You will be working in a dynamic and supportive team with a company at the forefront of innovation in the hearing industry.

This is a permanent part-time position, with working hours scheduled between Monday to Wednesday, 8:30 am – 4:30 pm. We're looking for someone with the flexibility to increase hours as needed.

Key Responsibilities:

  • Delivering an amazing client experience
  • Providing great communication and active listening skills
  • Being resilient, self-motivated, and having lots of energy
  • Having excellent organisational and time management skills
  • Working autonomously and effectively within a team
  • Focus on results and the best possible outcomes for both the clinic and our clients
  • Intermediate computer skills
  • Interest in learning about features and basic repair/maintenance of hearing aids

What's in it for you?

  • Competitive remuneration package including base salary plus monthly performance bonuses
  • Salary packaging options
  • Uniform Allowance
  • Paid Parental Leave
  • Access to discounts from over 500 retailers across Australia via our Employee Enrichment Hub
  • Generous employee discounts on products for yourself and your family
  • Online Wellbeing Centre & Employee Assistance Program (EAP)
  • Access to the LinkedIn Learning Platform
  • Opportunity to grow and develop in your role and beyond
  • A values-driven and people-centered culture
  • A genuinely rewarding role with purpose and meaning

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