Customer Service Officer

3 weeks ago

Bundaberg, Queensland, Australia Hearing Australia Full time
Overview

Join to apply for the Customer Service Officer role at Hearing Australia.

Hearing Australia is a trusted leader in hearing health nationwide. We exist to support and empower people through hearing health when and where they need it.

Responsibilities
  • Greet clients and attend to all counter and telephone enquiries
  • Cover reception and undertake general administration duties including booking client appointments, processing claims, data entry and monthly reports
  • Liaise with clients of all backgrounds, including children and adults, some with complex needs, and clients from multicultural, Aboriginal and Torres Strait Islander backgrounds
  • Perform minor hearing aid repairs and troubleshooting
  • Assist Clinicians with the provision of clinical services by identifying client needs, offering professional advice and demonstrating the use of hearing aids
What you'll bring (Qualifications/Experience)
  • Experience as a proactive problem solver with a sense of ownership
  • Intermediate/advanced computer literacy and some exposure to iPad/phone applications
  • A desire to work in an organisation that contributes to the greater good and makes a difference to clients and their families
What we offer
  • Attractive salary package with a generous 15.4% superannuation
  • Flexible work arrangement opportunities to support work, personal and family needs
Role details
  • Location: Bundaberg Hearing Centre (part-time, 4 days per week; must include Monday, Wednesday and Friday, 8.30am to 5.10pm)
  • Contract: 6 months with potential to extend
Requirements
  • Willing to undergo a Police Check (paid by Hearing Australia)
  • Current driver's licence and rights to work in Australia
Equal Opportunity

Hearing Australia is an Equal Opportunity Employer and embraces diversity, equity and inclusion. We encourage Aboriginal and Torres Strait Islander peoples and applicants from diverse cultures who are bilingual to apply. We are committed to a barrier-free recruitment process and work environment; please let us know if you require accommodations.

Seniority level
  • Entry level
Employment type
  • Part-time
Job function
  • Other
Industries
  • Wellness and Fitness Services
  • Hospitals and Health Care

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