Customer Service Professional
5 days ago
As a customer service professional, you will act as the voice of our brand across different social media channels.
You will be responsible for driving brand advocacy through every interaction with customers and prospects.
You'll handle all sorts of enquiries with effective communication skills.
Responsibilities
- Provide support for various issues and general enquiries across social media platforms.
- Detect and raise possible brand and reputational risks.
- Communicate in a unified brand tone across all interactions, posting on multiple social channels.
- Think creatively and provide tailored solutions for customers.
- Escalate trending complaints and assist in identifying solutions to complex issues.
Knowledge & Experience
- Excellent written and verbal communication skills.
- A positive attitude and ability to work effectively in a team.
- Interest in social media and understanding of various social channels.
- Ability to multitask efficiently.
- Focus on delivering exceptional customer service.
How We Work
Our organization values diversity, inclusivity, and respect. We strive to create a safe space where everyone can thrive and bring their true selves to work.
We're a dynamic business that offers opportunities for growth and development. If you're ready to take on new challenges, we invite you to join us.
Key Responsibilities:
- Customer Support Specialist
- Brand Ambassador
- Social Media Manager
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