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Customer Service Specialist
2 weeks ago
- Provide customer support for a variety of issues and general inquiries across our social media channels.
- Detect and raise possible brand and reputational risks.
- Communicate in a unified and relatable tone across all interactions, posting in a range of channels including Facebook, Twitter and Instagram.
- Think outside the box and provide customers with tailored solutions.
- Escalate trending complaints and assist with identifying solutions to issues.
- Adhere to verification processes to support prompt resolution of complaints and complex communications.
- Excellent written and verbal communication skills.
- A positive role model who enjoys working as part of a team.
- Interest in social media and understanding of different channels.
- Confidently multitask on a computer.
- Focus on customer service.
Everyone has a role in bringing our company's spirit to life, but it starts with you. We've brought together powerful brands to create one united force. The latest technology and brave thinking connect our people and communities. You play a significant role in that. We invite you to bring your boldness and stand out. This place is a safe space for your true self to shine. You're empowered. Opportunities are plenty for those ready to accept the challenge.
