Customer Support Advisor

3 weeks ago

Hobart, Tasmania, Australia TPG Telecom Full time
Role Purpose & Environment

As a Customer Service Advisor in our Social Media Team, you will act as the voice of our brands across different social media channels.

You will be responsible for driving brand advocacy through every interaction with customers and prospects. Every post, tweet (or x), or comment will be different, and you'll have the communication skills to handle all sorts of enquiries.

You'll work with our broader Brand & Social Media Team, who publish content across our social media channels, to ensure you are equipped with the information they need to support customers who interact with our posts.

Responsibilities

We are a dynamic business; this brings new opportunities for our customers and our people. Being adaptable, managing change, and maintaining resilience is key to success for all of us at TPG Telecom. Due to the dynamic nature of the business, your responsibilities may change over time as the business evolves.

  • Provide customer support for a variety of issues and general enquiries across our social media channels.
  • Detect and raise possible brand and reputational risks.
  • Communicate in a unified and relatable brand tone across all interactions, posting in a range of social channels, including Facebook, Twitter, and Instagram.
  • Think outside the box and provide customers with tailored solutions.
  • Escalate trending complaints and assist with identifying solutions to issues.
  • Adhere to verification processes to support prompt resolution of complaints and complex customer communications.
Knowledge & Experience
  • Excellent written and verbal communication skills.
  • A positive role model and enjoy working as part of a team.
  • Interest in social media and understanding of different social channels.
  • Confident multitasking on a computer.
  • Focus on customer service.
How We Work

Everyone has a role in bringing the Spirit of TPG Telecom to life, but it starts with you. We've united powerful brands to create one force. The latest technology and brave thinking connect our people and communities. You play a big role in that. Bring your boldness and stand out. This is a safe space for your true self to shine. You're empowered. Opportunities are plentiful for those ready to accept the challenge.

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