Global Technical Support Specialist

2 weeks ago

Melbourne, Victoria, Australia beBeeEngineering Full time $55,000 - $70,000

Join our global technical team as a Technical Support Engineer and play a crucial role in delivering exceptional support to customers across the Asia Pacific region.

About This Role:

This is a unique opportunity for an experienced technical professional to leverage their expertise, technical skills, and passion for engineering to make a real impact.

Key Responsibilities:
  • Technical Support: Provide timely and effective technical support to internal teams, external customers, distributors, and field personnel through remote and onsite interactions.
  • Problem-Solving: Participate in a rotating 24/7 support program to address system and service-related issues, collaborating with cross-functional teams to resolve complex problems efficiently.
  • Hardware and Software Configuration: Configure and troubleshoot hardware and software for specialized applications, ensuring seamless integration and optimal performance.
  • Service Promotion: Promote and support the adoption of technical service plans through remote engagement, driving customer satisfaction and loyalty.
  • Training and Development: Deliver training sessions in-person, remotely, and in classroom environments, empowering team members to excel in their roles.
  • Travel and Collaboration: Travel within the region as required to fulfill on-site service and training responsibilities, fostering strong relationships with international teams and stakeholders.
  • Process Improvement: Assist in the development and execution of value-added services such as service contracts, data plans, system audits, and spare parts programs, continually enhancing the quality of support provided.
Requirements:
  • Bachelor's Degree: Bachelor's degree in Electrical Engineering, Mechatronics, or related study from an accredited institution.
  • Language Skills: Bilingual proficiency in English / Japanese OR English / Korean, with excellent verbal and written communication skills.
  • Work Experience: At least 3 years of relevant experience in a technical support role, with prior experience in hardware and software troubleshooting.
  • Skill Set: Knowledge of electronics and information systems, along with excellent problem-solving skills and ability to work effectively in a team environment.
  • Travel Requirements: Willingness to travel up to 50% of the time, with flexibility to adapt to changing business needs.

  • Technical Product Specialist

    5 days ago

    Melbourne, Victoria, Australia Wisetech Global Full time

    WiseTech Global is a pioneering force in the logistics industry, specializing in developing breakthrough software solutions that are renowned for their powerful productivity, extensive functionality, comprehensive integration, deep compliance capabilities, and truly global reach. As a pure technology company, we pride ourselves on being engineer-founded and...

  • Technical Support

    2 weeks ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Tier-2 Technical Support Engineer to join our global technical support team. The team is responsible for providing technical support and service to all of Global-e's customers as well as, being technical focal point.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure...

  • Technical Support

    2 weeks ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved...

  • Technical Support

    2 weeks ago

    Melbourne, Victoria, Australia Global-E Full time

    We're looking for a Technical Support Engineer to join our global team of professionals to make sure all our systems are running smoothly, and our clients are receiving exceptional service from Global-e.This will require working collaboratively with other Global-e engineers, analysts, and cross-functional groups, to make sure production issues are resolved...

  • Global Technical Specialist

    2 weeks ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $50,000 - $80,000

    We have an exciting opportunity for a Technical Expert to join our global team serving clients across Asia-Pacific Region.The role reports to the Support Manager and forms part of a global team project managing the implementation of entity management and board management solutions for our clients.This position requires excellent customer service skills, a...

  • IT Technical Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $91,380 - $118,980

    Job Summary:We are seeking a highly skilled IT Technical Support Specialist to join our team. As an IT Technical Support Specialist, you will be responsible for providing high-quality technical support to our global organization.You will work closely with clients across various sectors to deliver project outcomes that drive business success and improve...

  • Technical Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeSupport Full time $80,000 - $110,000

    Technical Support SpecialistWe are seeking a highly skilled Technical Support Engineer to join our global team of professionals.This role requires collaboration with other engineers, analysts, and cross-functional groups to ensure production issues are resolved quickly and professionally.**Key Responsibilities:**- Ensure all merchant technical issues are...

  • Technical Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeLeadership Full time $103,000 - $147,000

    Job OverviewAs a Technical Support Specialist, you will be responsible for providing exceptional customer support for MQ projects.Key Responsibilities:Offer technical assistance and troubleshooting services for customers utilizing MQ and MQ Appliance.Collaborate with other support organizations to prioritize and diagnose problems to resolution.Communicate...

  • Technical Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $120,000

    We are seeking a highly skilled and dedicated Technical Support Specialist to join our team.As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing excellent support to our staff.Job DescriptionThe primary responsibility of this role is to provide high-quality technical support to our...

  • Technical Support Specialist

    1 week ago

    Melbourne, Victoria, Australia beBeeTechnical Full time $72,000 - $123,456

    Job Description:">We are seeking a skilled Technical Support Specialist to provide exceptional technical support and service to our customers, working collaboratively with cross-functional teams to resolve production issues efficiently.">Key Responsibilities:">Ensure prompt resolution of customer technical issues through effective troubleshooting and...