Technical Support Specialist

5 days ago

Melbourne, Victoria, Australia beBeeSupport Full time $90,000 - $120,000

We are seeking a highly skilled and dedicated Technical Support Specialist to join our team.

As a Technical Support Specialist, you will play a critical role in ensuring the smooth operation of our IT systems and providing excellent support to our staff.

Job Description

The primary responsibility of this role is to provide high-quality technical support to our stores, support centres and distribution centres. This includes troubleshooting hardware, server/network infrastructure, PC's and peripherals, as well as delivering prompt Level 2 support services remotely.

You will work closely with our Level 3 teams to ensure effective support and escalation management, and be responsible for the setup of new stores from a technical perspective. Additionally, you will identify and manage IT security concerns, provide user training in the use of our IT solutions, and liaise with IT equipment and software suppliers.

Requirements
  • Tertiary qualification in Information Technology or related discipline.
  • Minimum of 2 years experience in a similar role.
  • Awareness or certification in ITIL Foundations and good understanding of IT Service Management concepts.
  • Experience with Microsoft and Cisco administration tools.
  • Good written and verbal communication skills.
  • Technical problem-solving skills.
  • Demonstrated customer service skills and ability to work with teams.
What We Offer
  • A supportive team environment.
  • Generous employee discount on all products.
  • A hybrid work arrangement.
  • A modern HQ with free gym membership.
  • Fully stocked kitchen with fruit/snacks provided daily.
  • Monthly social events.
  • Quarterly Global Conference.

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