Ecommerce Operations Lead

1 month ago

Sydney, New South Wales, Australia Woolworths Group Full time
Company Overview

Welcome to WooliesX, a business inside one of Australia's largest retailers. Our mission is to bring the best of Woolworths Group to our customers by innovating and delivering an excellent experience for them.

We're an innovation-driven team that brings together e-commerce, technology, media, and data experts to transform how people live and shop. With an industry-leading technology team backed by analytics, we're empowered to experiment and make a meaningful impact.

About the Role

The eCom Operations Lead - Payroll & Assurance plays a pivotal role in ensuring proper governance of high-risk activities and applying control frameworks to effectively manage and safeguard our CFC teams, Homerun & Fulfilment contractors, customers, and the brand.

This role involves ensuring consistency in payroll & assurance programs related to compliance within Woolworths Group practices. You will oversee risk governance and assurance programs related to payroll, admin, and compliance, maintaining relationships with labour hire and delivery partners (where appropriate) to ensure seamless integration into the Woolworths Group in areas such as safety, process, training, ways of working, and performance.

Key Responsibilities:

  • Work with key internal stakeholders to ensure key controls are designed and operating effectively across all related activities (site-based; payroll, Admin and compliance activities)
  • Provide SME input into the design and operation of the Woolworths Group Business Payroll Governance system within eComX and CFCs
  • Manage and Deliver eComX Payroll program deployment into CFCs with the Payroll & Admin Manager and CFC leadership team
  • Upskill the CFCs teams including providing up-to-date reference guides that are routinely reviewed. Ensure process and guidance documentation is up to date, clear, and simple for team for role-related policies and procedures
  • Champion responsibility for supporting office/Admin related activities including: Site Manager Credit cards, collectable coin campaigns, tobacco returns process support as it relates to the Payroll and Admin role duties
About You

To succeed in this role, you'll need 5+ years of experience in an FMCG/Retail environment with complex payroll experience. A strong track record in store services-related areas, including payroll operations, compliance, and governance, is also essential.

You'll be a proven warm and engaging style with cross-functional stakeholder management skills, experienced in analysing and distilling insight from large volumes of data. Additionally, you'll have a detailed understanding of business drivers and be results-oriented, relentlessly uncovering challenges and collaborating with teams to find suitable solutions.

A competitive salary is available, approximately AU$120,000 per year, depending on your level of experience and qualifications. We offer a comprehensive benefits package, including hybrid working arrangements, opportunities for growth and development, and access to exclusive discounts and rewards through our Team Member Benefits program.

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