Ecommerce Operations Director

15 hours ago

Sydney, New South Wales, Australia EssilorLuxottica Full time

We are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our expertise lies in advanced lens technologies and iconic eyewear craftsmanship, creating a vertically integrated business uniquely positioned to address evolving vision needs.

Crafting exclusive eyewear brands such as Ray-Ban, Oakley, Oliver Peoples, Persol, Costa, alongside esteemed licensed brands like Tiffany & Co, Burberry, CHANEL, our cutting-edge lenses Varilux and Transitions lead the industry in innovation.

In Australia and New Zealand, we operate iconic retail and eye care brands: Sunglass Hut, Oakley, OPSM, Ray-Ban and Laubman & Pank. Every day, EssilorLuxottica's 190,000 employees in 150 countries work towards a common mission to help people see more and be more.

Role Overview

This role is for an Ecommerce Operations Director based out of our North Sydney office, focusing on creating process efficiencies, collaborating with customer care, and supporting the Ecommerce team in daily operations across Sunglass Hut, Ray-Ban, Oakley and Costa Del Mar websites.

Key Responsibilities
  • Management of communication between Customer Service & Distribution Centre teams to resolve issues customers face on our website and within the supply chain
  • Managing store operations teams to ensure seamless omnichannel customer experiences
  • Monitoring weekly gross to net performance and operational supply chain performance, identifying trends and improvements required
  • Identifying opportunities to streamline process improvements cross-functionally and resolving operational inefficiencies
  • Liaising with internal cross-functional teams and leading projects to optimise operations, processes and technology
  • Testing scenarios where customers identified areas of functionality issues
  • Managing integration and development of new features and enhancements
  • Managing, coaching and mentoring Ecommerce Operations Coordinator
  • Communicating issues with functionality to stakeholders
Requirements and Qualifications

We are seeking individuals with tertiary education in one or more of the following fields: Marketing, Ecommerce, Digital Marketing.

  • A good eye for creative layout and design
  • Basic HTML and Photoshop skills highly regarded
  • Strong project management and self-management skills with demonstrated ability to prioritise under tight deadlines
  • Highly driven, passionate about online retail and quick to learn
  • Microsoft Office Suite – particularly Excel
Benefits

A career with EssilorLuxottica will offer you rewarding experiences and the opportunity to develop your skills every day. Working at our head-office located in North Sydney, you will enjoy:

  • A generous product allowance for you to spend across our portfolio of brands ($15,000)
  • Wellness amenities including reformer Pilates studio, Yoga classes, Personal training and Bike storage
  • Abundance of local cafes, a major shopping centre and close proximity to public transport facilities
  • Global volunteering opportunities through our OneSight Foundation
  • Wide range of career opportunities across the EssilorLuxottica network
  • Complimentary full-time concierge services offering an exclusive hotel-style experience
  • Options for a hybrid working environment
Estimated Salary

The estimated annual salary for this role is $120,000-$180,000 AUD depending on experience, plus superannuation benefits.

  • Ecommerce Strategy Director

    2 weeks ago

    Sydney, New South Wales, Australia UMENCO Full time

    Estimated Salary: AU$150,000 - AU$180,000 per annum.Company OverviewUMENCO is a prominent Australian brand in the fashion industry, renowned for its high-end and fashion-forward women's wear. With a strong presence in the market, the company seeks an experienced professional to lead its digital strategy and online presence.Job DescriptionWe are looking for...

  • Ecommerce Strategy Director

    2 weeks ago

    Sydney, New South Wales, Australia UMENCO Full time

    About UMENCOUMENCO is a leading Australian fashion brand renowned for its luxurious and fashion-forward pieces. Its collections seamlessly blend contemporary design expertise with timeless construction, making it a leader in the Australian fashion landscape.Role OverviewWe are seeking an Ecommerce Strategy Director to lead our digital strategy and oversee...

  • Ecommerce Director

    4 weeks ago

    Sydney, New South Wales, Australia UMENCO Full time

    Job Description:The Head of eCommerce & Digital is responsible for leading digital strategy and overseeing all aspects of UMECO's online presence. This includes driving revenue growth through innovative ecommerce initiatives, digital marketing campaigns and enhancing the overall customer experience across all digital platforms.Key Responsibilities:Develop...

  • Ecommerce Director for Luxury Resortwear Brand

    1 day ago

    Sydney, New South Wales, Australia UMENCO Full time

    Job SummaryWe are seeking an experienced Ecommerce Director to join our team at UMENCO, a premium resortwear brand with a strong presence in Australia and internationally.About UsUMENCO is a dynamic and optimistic company that values creativity and opportunity. Our team is warm and inclusive, and we are looking for someone who shares our passion for luxury...

  • Ecommerce Director for Fashion Brand

    5 days ago

    Sydney, New South Wales, Australia UMENCO Full time

    UMENCO is a dynamic and creative fashion brand based in Australia with a strong presence globally.We are currently seeking an Ecommerce Director to join our team. The successful candidate will be responsible for driving online sales and enhancing customer engagement.Key Responsibilities:Crafting and implementing ecommerce strategies to drive revenue and...

  • Ecommerce Director for Premium Resortwear Brand

    2 weeks ago

    Sydney, New South Wales, Australia UMENCO Full time

    At UMENCO, we're seeking an Ecommerce Director to drive online sales and customer engagement for our premium resortwear brand.Salary: $90,000 - $110,000 per annumAbout the RoleThe successful candidate will oversee daily operations of our online store, optimise product listings, and analyse performance metrics to meet business goals.This role involves...

  • Ecommerce Director

    3 weeks ago

    Sydney, New South Wales, Australia UMENCO Full time

    Role DescriptionThe Head of eCommerce & Digital will lead digital strategy and oversee all aspects of the brand's online presence, driving revenue growth through innovative ecommerce initiatives, digital marketing campaigns, and enhancing the customer experience across all digital platforms.Key ResponsibilitiesDevelop and execute ecommerce strategy to drive...

  • Ecommerce Fashion Buying Director Sydney Role

    3 days ago

    Sydney, New South Wales, Australia The Talent Mill Full time

    Lead Ecommerce Fashion Buyer OpportunityWe are seeking an experienced and innovative Ecommerce Fashion Buying Director to join our team in Sydney. As a key member of our buying department, you will be responsible for developing and refining the buying function to drive business performance.

  • Ecommerce Director for Luxury Fashion Brand

    3 weeks ago

    Sydney, New South Wales, Australia UMENCO Full time

    Company Overview:UMENCO is a renowned Australian fashion brand known for its luxurious and fashion-forward womenswear collections.The brand's tailored pieces are highly sought after, and its online presence is pivotal in driving revenue growth.Salary:We offer an estimated annual salary of $120,000 - $150,000 AUD, commensurate with experience, to lead our...

  • Business Development Director

    7 days ago

    Sydney, New South Wales, Australia Snaphunt Full time

    Job OverviewWe are seeking an experienced Business Development Director to lead our efforts in identifying and acquiring new business opportunities within the ecommerce solutions space.About the RoleThe ideal candidate will have a proven track record of success in sales and business development, with a strong understanding of the ecommerce industry. This is...

  • Ecommerce Buying Director

    2 weeks ago

    Sydney, New South Wales, Australia The Talent Mill Full time

    A Dynamic Role in Ecommerce BuyingThe Brand |Established online retailer seeks an experienced Head of Buying to drive business growth and success. With a strong presence on social media, the company has been recognized for its high engagement levels and award-winning performances.The Role |As the Head of Buying, you will be responsible for developing and...

  • Visual Production and Ecommerce Management Director

    2 weeks ago

    Sydney, New South Wales, Australia Pet Circle Full time

    Role OverviewWe are seeking a highly skilled Visual Production and Ecommerce Management Director to join our in-house creative team at Pet Circle. This is an exciting opportunity for a strategic thinker with expertise in ecommerce studio production, creative content production, and project management.Key ResponsibilitiesManage the end-to-end ecommerce...

  • Ecommerce Operations Specialist

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Amazon is seeking a highly motivated and customer-obsessed Ecommerce Operations Specialist to join our team. This role will be responsible for building and maintaining our ecommerce stores in the APAC region.The ideal candidate will have 2-3 years of experience working with headless CMS software, managing ecommerce product catalogues, and good knowledge of...

  • Ecommerce Operations Manager

    2 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    Ring, a leading provider of smart home security and doorbell cameras, is seeking an experienced Ecommerce Operations Manager to join their team in the APAC region. As a key member of the International Ecomm team, you will be responsible for building and maintaining ecommerce stores, implementing merchandising plans, and updating website content to create an...

  • Performance Account Director

    4 weeks ago

    Sydney, New South Wales, Australia Pattern Full time

    About the RoleWe are seeking a skilled Performance Account Director to join our Sydney office. As a key member of our performance marketing team, you will be responsible for overseeing the internal team in the execution of performance marketing channels, particularly Paid Search, Shopping & Product Feeds across their allocated client sets.Key...

  • Ecommerce Operations Strategist

    2 weeks ago

    Sydney, New South Wales, Australia EssilorLuxottica Full time

    About UsWe are EssilorLuxottica, a global leader in the design, manufacture and distribution of ophthalmic lenses, frames and sunglasses. Our company brings together the expertise of two industry pioneers, one in advanced lens technologies and the other in the craftsmanship of iconic eyewear.We craft exclusive eyewear brands such as Ray-Ban, Oakley, Oliver...

  • Ecommerce Trading Operations Director

    2 weeks ago

    Sydney, New South Wales, Australia White Fox Boutique Full time

    About White Fox BoutiqueWe are one of the fastest growing e-commerce fashion retailers in the world. With ambitious growth plans ahead, we're seeking a seasoned professional to drive our trading sites to new heights.Job OverviewAs Head of E-commerce Trading, you'll be responsible for managing and leading our e-commerce & digital teams. This includes...

  • Ecommerce Operations Specialist

    4 weeks ago

    Sydney, New South Wales, Australia Sportscraft Full time

    About the RoleThis is a key position within our Ecommerce team, responsible for building and managing product categories, product merchandising and navigation to ensure relevant customer journeys based on Marketing, Trade and Search activity.Main ResponsibilitiesBuild and manage product categories, product merchandising and navigation to ensure relevant...

  • Ecommerce Specialist

    3 weeks ago

    Sydney, New South Wales, Australia Amazon Full time

    We are seeking an experienced eCommerce Executive to join our team at Amazon Ring. This role will be responsible for building and maintaining our eCommerce stores in the APAC region. Key responsibilities include implementing pricing and merchandising strategies, owning and maintaining online product catalogs, and collaborating with Operations to monitor...

  • Finance Director for Food Retail eCommerce

    7 days ago

    Sydney, New South Wales, Australia Woolworths Full time

    OverviewAs a key player in the largest food retail eCommerce business in Australia, we are seeking an experienced Senior Finance Manager to join our dynamic eComX Finance Team. With $6 billion+ of sales and growing at an incredible ~20% per year, this is an exciting opportunity to drive short-term trade while playing a pivotal role in strategic end-to-end...