Service Design Transformation Lead

5 days ago

Brisbane, Queensland, Australia beBeeDesign Full time $80,000 - $88,000
Job Description

We are seeking a highly experienced Service Designer to lead the transformation of our frontline services.

About the Role
  • Develop and implement effective service design tools and frameworks to drive organizational change.
  • Provide coaching and capability uplift to leaders and staff, fostering a culture of innovation and collaboration.
  • Contribute to the design and delivery of early service transformation projects, ensuring seamless integration with key policy concepts.
About You
  • You are a creative and strategic thinker with a strong track record in service design practices and processes.
  • Experience in public service design projects in frontline service delivery contexts is essential.
  • Proven ability to apply design thinking in complex environments and develop user-friendly tools and templates.
Key Responsibilities

This role requires you to work closely with our team to build internal service design capability. You will collaborate with senior leaders to establish a dedicated service design function, develop practical tools and templates, and support the delivery of initial projects.

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